Front Desk Receptionist (Healthcare Clinic) – Hamilton / Stoney Creek
Jane app experience is a must.
Wellspring Health & Wellness is a busy, patient-focused rehab & wellness clinic in the Hamilton / Stoney Creek area. We’re looking for a friendly, organized Front Desk Receptionist who enjoys helping people, multitasking, and keeping the day running smoothly.
We currently have one full time and two part-time front desk team members, one of them will be returning to school, and we’re looking to add someone reliable and consistent to support the clinic long-term.
What you’ll do
- Greet clients, check them in/out, and ensure a welcoming experience
- Answer phones, respond to emails, and handle appointment inquiries
- Schedule, confirm, and manage changes/cancellations
- Support direct billing / insurance processing
- Collect payments, issue receipts, and maintain accurate records
- Coordinate with practitioners to keep schedules on time
- Maintain a clean, professional front desk and waiting area
- Assist with small admin tasks (scanning, forms, filing, basic reporting)
What we’re looking for
- Strong communication and customer service skills
- Confident with computers (email, scheduling systems, basic spreadsheets)
- Organized, dependable, and calm under pressure
- Comfortable working in a fast-paced clinic environment
- Detail-oriented (accuracy matters with bookings and billing)
- Prior medical/clinic reception experience
- Experience with direct billing/insurance is an asset (we can train the right person)
Schedule & availability
- Part-time or full-time options (based on availability)
- Daytime and/or evening shifts; some Saturdays may be available
- Start date: ASAP
What we offer
- Supportive team environment
- Training and clear processes
- Growth opportunities within a multi-disciplinary clinic
- Competitive pay based on experience
Location: Hamilton / Stoney Creek, ON
Job Type: Part-time / Full-time
Work Location: In-person
Job Types: Full-time, Part-time
Pay: $19.50-$22.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- Store discount
Education:
- Secondary School (preferred)
Experience:
- Front desk: 2 years (required)
- Janeapp software: 1 year (required)
- WSIB and MVA billing: 1 year (preferred)
Work Location: In person
