Fixed Operations Manager - Cobourg Mazda
Cobourg Mazda, part of the Gyro family-owned group of dealerships, is looking for a driven, process-oriented, and people-focused Fixed Operations Manager to lead our Service and Parts departments.
As a smaller-town dealership with long-tenured staff and a strong reputation in the community, we pride ourselves on maintaining a positive culture, promoting from within, and recognizing team members who contribute to the growth and success of the store.
Our dealership operates at a high level with a strong focus on process, customer experience, and accountability, reflected through consistently strong customer satisfaction performance and a service retention rate approaching 70%. We believe strong performance and leadership should be directly reflected in compensation and career advancement.
This role is ideal for a hands-on leader who wants to make a direct impact on department performance, profitability, and retention.
Responsibilities
- Lead and support Service, Parts, and Technician teams
- Drive efficiency, productivity, profitability, and customer satisfaction
- Oversee daily operations, workflow, repair orders, and departmental KPIs
- Ensure consistent execution of inspection/video and follow-up processes
- Conduct regular coaching, one-on-ones, and performance reviews
- Maintain strong communication across all dealership departments
Qualifications
- Previous dealership Service Manager or Fixed Operations leadership experience required
- Strong leadership, communication, and organizational skills
- Strong understanding of dealership operations and KPIs
- Active Technician license is considered an asset
- Valid Ontario Driver’s License required
What We Offer
- Competitive compensation with performance-based incentives
- Growth opportunities within a family-owned dealership group
- Positive culture with strong leadership support
- Stable environment with a long-tenured team and strong community reputation
If you are a motivated leader looking to grow with a dealership that values performance, culture, and customer experience, we’d love to hear from you.
Pay: From $100,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
