Who We Are
Located on the outskirts of Yorkville in midtown Toronto, MiMi's story begins with nostalgic memories. Deep shades of red and penny filled Koi ponds. The rush of expert servers moving theatrically through the room in starched white dress shirts and pressed black bow ties. The clanking of cutlery coupled with cocktails being shaken vigorously in the background, and the scent of fragrant Sichuan peppercorn toasting in the wok. Our restaurant experience aims to pay homage to the rich and deeply rooted history of Chinese food and beverage culture.
We hope to offer a place that brings back a taste of the past for those that had the joy of sharing these special experiences in the same way we did. And a place to form new memories to one day look back on with the same nostalgic magic we hold so dearly in our hearts.
MiMi’s driving force is to have people leave our restaurant as excited about Chinese food culture as we are. We hope to get there through our regionally focused menu alongside our top-quality service and premium beverage program.
The General Manager is responsible for overseeing the daily operations of the restaurant. This role involves leading and supporting the team to deliver exceptional guest experiences, managing staffing and scheduling, ensuring compliance with health and safety standards, and maintaining high levels of service, quality, and efficiency across all areas of the business.
This posting is for a currently existing vacancy.
What You’ll Do:
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Work with stakeholders to prepare the restaurant for opening and execute the restaurant launch according to schedule.
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Manage daily Front of the House restaurant operations.
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Deliver superior service and maximize customer satisfaction. Establish and enforce operational strategies to meet quality and customer service standards.
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Respond efficiently and accurately to customer complaints.
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Establish and manage vendor relations for Front of House ordering (including wine and spirits). Regularly review product quality and research new vendors when necessary.
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Organize, schedule and supervise shifts.
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Appraise staff performance and provide feedback to improve productivity and development.
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Estimate future needs for goods, equipment, and alcohol. Maintain stock for Front of House supplies accordingly.
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Build and maintain a positive work culture through teambuilding initiatives and strict adherence to company policies and Talent procedures.
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Oversee the recruitment and retention of Front of House staff.
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Organize and lead regular meetings to discuss issues and updates, ensuring team alignment.
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Ensure compliance with sanitation and, health and safety regulations.
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Monitor and control operational costs and identify measures to cut waste.
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Create detailed reports on weekly, monthly and annual revenues and expenses. Meet with direct manager twice per week to discuss restaurant operations.
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Evaluate and improve operations and financial performance to ensure profitability (ie. waste, labour metrics, etc.)
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Train new and current employees on proper customer service practices. Create and maintain training manuals for each Front of House position.
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Work with stakeholders to develop and enforce established policies and procedures.
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Implement policies, protocols and systems that will maintain future restaurant operations: inventory tracking systems, Front of House ordering system, reservation system, and point of sale (POS) systems.
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Work with Finance and Talent teams to ensure accurate and timely processing of payroll and tip payments.
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Create tip schedule and define tip allocation plan.
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Design strategy and set goals for the growth of the restaurant. Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors).
What You’ll Need:
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Previous experience in a management or leadership role in a full-service restaurant or hospitality environment is required.
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Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
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Excellent communication and customer service abilities, with a friendly and approachable demeanor.
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Strong organizational and multitasking skills, with attention to detail and the ability to prioritize tasks effectively.
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Flexibility to work evenings, weekends, and holidays as required.
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Knowledge of various operational systems. Bonus if you are familiar with any of the following: Silverware, Push, Atlas, TripleSeat
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Excellent customer service skills
Compensation and Benefits:
Mimi Chinese offers a competitive salary and benefits package, including health insurance, profit sharing, and opportunities for professional development.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, colour, ancestry, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital status, military and veteran status.
