Manager of Retail Operations - Eastern Ontario
Join the SmartCell Retail Team!
Location: Eastern, Ontario (Ottawa, Brockville, Belleville and Kingston)
Position Type: Full-Time, Permanent
About SmartCell Communications
At SmartCell Communications, we connect people to what matters most. As one of Ontario's leading mobility and telecommunications providers, we pride ourselves on exceptional customer service, cutting-edge solutions, and a dynamic team culture. We are looking for an inspiring leader to elevate our retail performance across Eastern Ontario.
Are you a high-performing sales professional who knows how to inspire a team, smash targets, and lead by example on the retail floor?
SmartCell Communications is seeking a dynamic, results-driven Manager of Retail Operations to oversee our retail locations across Eastern Ontario (Ottawa, Brockville, Belleville, and Kingston). In this role, you will split your time between operational oversight and active, on-the-floor sales coaching. You aren't just managing from behind a desk—you are leading the charge, jumping into the sales process, and showing your teams exactly what success looks like.
Key Responsibilities
· Drive Sales Performance: Actively work the sales floor alongside your team to model top-tier sales techniques, close deals, and drive revenue growth across the territory.
· Coach & Mentor: Turn retail sales associates into sales superstars through consistent, hands-on coaching, performance feedback, and goal setting.
· Territory Oversight: Monitor KPI performance across the Ottawa, Brockville, Belleville, and Kingston locations, identifying opportunities for growth and implementing strategies to hit regional targets.
· Operational Execution: Handle essential operational duties, including inventory management, ensuring brand merchandising standards are met, and scheduling optimization.
· Team Leadership: Foster a collaborative, high-energy, and customer-first culture across all locations. Assisting in recruitment, onboarding, and training of retail staff.
Qualifications
· Retail Sales Experience (Required): A proven track record of hitting and exceeding sales targets in a retail environment. You know how to sell, and you love doing it.
· Management Experience (Asset): Experience leading a retail team, managing multiple locations, or supervising staff is highly valued.
· Mobility/Telecom Knowledge (Asset): Prior experience in the wireless or telecommunications sector is a major plus.
· Travel Mobility: Must have a valid driver’s license and reliable vehicle, with the flexibility to travel regularly between the designated Eastern Ontario locations.
· Strong Communication: Exceptional interpersonal skills with the ability to motivate diverse teams and build strong customer relationships.
What We Offer
· Competitive base salary of $52,000/year plus performance-driven commissions/incentives/bonuses.
· Comprehensive benefits package.
· Vehicle/travel allowance.
· Opportunities for professional growth and advancement within a rapidly growing company.
· An energetic, supportive, and collaborative team environment.
Ready to shape the future of Retail Operations? Apply today!
Pay: From $52,000.00 per year
Benefits:
- Casual dress
- Commuter benefits
- Extended health care
- Flexible schedule
- Mileage reimbursement
- On-site parking
- Paid time off
- Store discount
Work Location: In person
