About WonderFil Specialty Threads
WonderFil Specialty Threads is a leading manufacturer and distributor of premium sewing, quilting, embroidery, and specialty threads. Since 1988, we have been dedicated to providing innovative, high-quality products to creative makers around the world. Our products are sold through independent quilt shops, sewing machine dealers, fabric stores, distributors, and online channels across North America and international markets.
At WonderFil, we are passionate about education, customer service, and helping our customers succeed. We are looking for a motivated and detail-oriented individual to join our team as an Inside Sales Support Representative.
Position Overview
The Inside Sales Support Representative plays a key role in supporting our sales team and maintaining strong relationships with our customers. This position focuses on customer outreach, account support, CRM management, and administrative coordination to help ensure a positive customer experience.
The ideal candidate enjoys speaking with customers, is highly organized, and is comfortable managing multiple tasks while maintaining accurate records and follow-up activities.
Key Responsibilities
- Provide administrative and customer support to the sales team.
- Contact existing customers by phone and email to maintain relationships and support ongoing sales initiatives.
- Conduct customer follow-up calls regarding orders, promotions, product information, and account needs.
- Assist with lead follow-up and customer outreach campaigns.
- Maintain accurate customer records, notes, and activities within the CRM system.
- Update customer information and ensure account data remains current and organized.
- Assist customers with inquiries and direct requests to the appropriate team members when required.
- Coordinate with customer service, marketing, and sales teams to support customer needs and opportunities.
- Assist with trade show follow-up, customer communications, and account management activities.
- Help identify opportunities for customer engagement and account growth.
- Support sales representatives with account-related administrative tasks and customer communications.
- Maintain a professional and positive experience for customers at all touchpoints.
Qualifications
Required Skills and Experience
- Fluent in spoken and written English.
- Strong verbal communication and telephone skills.
- Experience working with CRM systems and customer databases.
- Excellent organizational skills and attention to detail.
- Strong computer skills, including Microsoft Office (Outlook, Word, and Excel).
- Ability to prioritize tasks and manage multiple projects simultaneously.
- Professional, customer-focused attitude.
- Comfortable making outbound customer calls throughout the day.
Preferred Qualifications
- Previous experience in sales support, inside sales, customer service, account coordination, or administrative support.
- Call centre experience is considered a strong asset.
- Experience working with wholesale customers, retailers, or distributors is an asset.
- Experience with ERP systems or order management software is an asset.
What We’re Looking For
We’re looking for someone who is personable, proactive, and highly organized. The successful candidate enjoys building relationships, communicating with customers, and supporting a team environment. They are comfortable picking up the phone, following up on opportunities, and ensuring customer information is accurately maintained.
This role is an excellent opportunity for someone who enjoys working with people, supporting business growth, and contributing to a well-established company within the sewing and quilting industry.
Pay: From $40,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
Work Location: In person
