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Monitor SSi Canada's network using NMS and OSS tools, responding quickly to alerts and service events.
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Diagnose, isolate, and resolve network faults, escalating complex incidents to engineers and external vendors
when required. -
Manage incident tickets, network changes, maintenance activities, and shift handovers.
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Maintain operating procedures, technical documentation, and performance reporting while identifying
opportunities for automation. -
Support teammates and assist with the introduction of new services across the SSi Canada network.
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Relevant technical education, training, or equivalent experience in telecommunications, electronics, computer
science, IT, or a related field. -
Experience monitoring, diagnosing, or troubleshooting networks, systems, or other technical infrastructure.
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Strong written and verbal communication skills and the ability to remain effective during service incidents.
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Availability for rotating 12-hour day, evening, and overnight shifts, including weekends and statutory holidays.
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Ability to work full-time on-site at SSi Canada's Kanata (Ottawa) office.
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CCNA, CCNP, ITIL, CompTIA Network+ or Security+; experience with GSM/LTE, routing and switching, server technologies, or satellite telecommunications
New to satellite telecom? That's okay. If you're a fast learner with solid troubleshooting instincts, our engineering team has the depth to bring you up to speed.
Applicants must be legally authorized to work in Canada for SSi Canada in this position when employment begins, without SSi Canada first taking immigration action. For this position, SSi Canada will not obtain an LMIA, submit an employer-specific offer of employment, or participate in an employer-supported work-permit, provincial-nomination, or permanent-residency sponsorship.
Clicking “Easy Apply” on LinkedIn or Indeed does not complete your application. To be considered, you must attach your resume and written responses to the five questions below.
Note: Applications submitted through LinkedIn or Indeed will not be reviewed. If you require an alternative submission method as an accommodation, please contact us at the same email address.
