Role Purpose
The Coordinator, Traffic is a driven and detail-oriented individual who will be responsible for ensuring the effective flow of cargo through the terminal. The role anticipates and eliminates potential delays through planning, scheduling and co-ordination of resources to deliver exceptional customer service.
Key Responsibilities
To liaise and communicate with steamship lines, class one’s, truckers, shippers, government agencies and internal staff to coordinate the movement of import & export cargo and resources.
To check and resolve inward and outward EDI errors.
To plan and execute in and outbound rail movements, including internal communication of car specifications and loading plans with operations team.
Process and validate operational and administrative information, responsible to verify and confirm data accuracy against relevant documentation. Where required proactively resolve errors.
Monitor and communicate information/changes to internal and external stakeholders.
Process special service requests for customers and ensure that all billable charges are quoted, approved and invoiced.
Respond to customer enquiries in a prompt and professional manner, escalating where appropriate to ensure resolution.
Complete all necessary forms such as bills of lading, customs documentation and re-manifest/cargo control documents.
Support all administration duties, reporting, billing, etc.
Knowledge & Qualifications
A degree in business, logistics or similar field is preferred.
Strong organizational, planning and analytical skills, with attention to detail so that workflow is managed efficiently and accurately.
Excellent computer skills, including MS Office, and the proven ability to learn new systems quickly.
Customer service orientation with the ability to communicate effectively with all levels within the organization.
Proven ability to exercise judgment within generally defined practices and policies in selecting methods and techniques for achieving desired results.
Motivation and the capability of working on own your initiative while contributing to the team.
Flexibility to work irregular hours which may include weekend and holiday work as required.
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Fluent in English.
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Previous Canadian work experience or experience working directly with Canadian industries.
DP World Saint John offers container and non-containerized cargo handling services with over 500,000 square feet of bonded warehousing capacity including container stuffing/destuffing, breakbulk, stevedoring, and other cargo handling solutions, all within a designated on-terminal facility. Multiple weekly liner services offer competitive transit times to over 500 ports in the Americas, Europe, Asia, and Africa.
Joining DP World means joining a people-oriented company. You will be amongst great colleagues, enjoying a relaxed environment that values your contributions. We pride ourselves on our openness, approachability, excellence in safety and customer service and our commitment to growth and innovation. We also offer top-notch benefits and perks, including an extensive extended health benefits plan, lifestyle spending account, pension with employer contributions, retirement savings plan, and support for professional development. On top of that, we realize it takes world-class people to run world-class operations, so we offer competitive total compensation packages.
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees, spanning 79 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.
At DP World Canada we’re proud to offer a well-rounded total compensation package, for all permanent positions, that supports your health, wellbeing, and career growth. This includes but is not limited to:
- Competitive salary and annual bonus
- Generous vacation time with paid flex day and volunteer days
- Comprehensive health & dental benefits starting on day one
- Annual health/lifestyle spending account
- Defined contribution pension plan
- Employee wellness initiatives
- Internal training & learning opportunities
- Professional development support
