Peninsula Ford Lincoln – Port Elgin is seeking a Service Advisor / Appointment Coordinator / Internal Advisor to join our team! Are you ready for your next career challenge? Apply with Peninsula Ford Lincoln today!
Job Summary:
As the Service Advisor / Appointment Coordinator / Internal Advisor, you will play a key role in delivering an exceptional guest experience while supporting the day-to-day operations of our Port Elgin service department. This hybrid role is responsible for managing guest appointments, writing repair orders, coordinating internal work, and ensuring smooth communication between guests, technicians, and management.
The ideal candidate is highly organized, customer-focused, and adaptable. You thrive in a fast-paced environment, can manage multiple responsibilities, and take pride in delivering consistent, professional service to every guest.
Compensation: Base hourly pay plus bonus based on production, expected earnings $50,000 - $60,000 per year
Hours of Work: Monday to Friday, 8am to 5pm.
The Service Advisor / Appointment Coordinator role includes:
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Managing front counter operations and guest interactions
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Coordinating service appointments and shop scheduling
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Overseeing internal vehicle work and timelines
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Supporting a smaller team environment with flexibility and initiative
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Occasional evenings to accommodate guest needs
Key Responsibilities:
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Guest Engagement & Service Drive Management:
Greet guests in a friendly and professional manner, confirm appointment details, and accurately document all vehicle concerns and service requests. -
Appointment Coordination:
Manage incoming calls, emails, and online bookings. Schedule service appointments efficiently based on shop capacity, technician availability, and repair type. -
Repair Order Management:
Open, update, and close repair orders accurately in the DMS. Verify vehicle and guest information, confirm mileage, and ensure all work is properly documented. -
Internal Advisor Responsibilities:
Coordinate and manage internal work for the dealership, including used vehicle reconditioning and lot maintenance. Ensure timely communication between departments and track progress to meet deadlines. -
Communication & Follow-Up:
Provide proactive updates to guests throughout the service process. Ensure all customers are contacted promptly with inspection results, estimates, and completion times. -
Maintenance Recommendations:
Review multipoint inspection results with guests and present manufacturer-recommended maintenance using a Good / Better / Best approach. -
Estimate & Authorization:
Prepare accurate estimates, review repair timelines, and secure guest approval before work begins. -
Documentation:
Record all guest communication, declined services, and recommendations in the repair order. Ensure compliance for warranty and customer-pay work. -
Guest Satisfaction:
Deliver a high level of customer service, resolve concerns promptly, and ensure every guest leaves with a positive experience. -
Team Collaboration:
Work closely with technicians, parts personnel, and management to ensure efficient workflow and communication. -
Check-Out & Delivery:
Review completed work with guests, explain invoices clearly, and ensure a professional and organized vehicle handoff.
Qualifications:
Experience:
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Previous experience in an automotive service environment or customer service role preferred.
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Experience with appointment scheduling or administrative coordination is an asset.
Skills:
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Strong communication and interpersonal skills
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Excellent organizational and time management abilities
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Strong computer skills and willingness to learn new software
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Ability to multitask and prioritize in a fast-paced environment
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Comfortable using DMS, CRM, and digital communication tools
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Ability to explain technical information in a clear, guest-friendly manner
Licensing:
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Valid Ontario G-class driver’s license with a clean driving record
Attitude:
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Positive, reliable, and self-motivated
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Team-oriented with a strong work ethic
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Adaptable and comfortable handling multiple responsibilities
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Committed to delivering a consistent and professional guest experience
About Us
Established in 1922, Leggat Auto Group is a family-owned business with 12 dealerships across Southern Ontario. With over a century of experience, we are committed to providing exceptional automotive experiences to our community. Whether you're looking for your perfect vehicle, service, repairs, or parts, our team of over 650 dedicated employees is here to help you find solutions. At Leggat Auto Group, we value teamwork, passion, and ingenuity, and we are committed to providing a supportive and motivating environment for our employees to grow their careers.
Why Work for Leggat Auto Group:
- Career Growth Potential with 12 Dealerships and over 650 Employees strong
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Drug, Dental and Extended Health Benefits
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Travel, Life Insurance and AD&D
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Consult+ Employee Assistance Program (EAP)
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Employee Recognition and Events
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Employee Pricing on Vehicle Purchases and Parts and Services
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Goodlife Membership Discounted Corporate Rate
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Free Parking
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Leggat Care Foundation, we support the communities in which we live and work
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We represent 80% of the Car Manufacturer Brands
Additional Information:
Our Company proudly provides equal employment opportunities for all employees and applicants. We welcome and encourage applications from persons with disabilities. Accommodations are available upon request for candidates taking part in any aspect of the selection process.
We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!
