Company Overview
T&T Supermarket is the largest Asian supermarket chain in the region, operating over 38 stores across multiple locations. Since its founding in the early '90s, it has become a trusted name in providing quality products and excellent service to diverse communities.
The role
Reporting to the Training Specialist (or his/her delegate), the Kitchen Supervisor is responsible for supporting the Department Head (DH) and Assistant Department Head (ADH) in providing guidance, supervision and sets as a good example for Kitchen Assistants to follow.
Major Responsibilities
- Greet customers by providing good customer service with smile, friendly enthusiasm
- Understand department’s operations, assist Department Head to accomplish performance target
- Familiar with products ordering, its process and execution
- Follow company’s pricing principle and partner closely with the pricing strategies of Merchandising Department
- Lead by example by performing duties of Kitchen Service Assistant as required
- Provide guidance and supervision to Kitchen Assistants, ensure fair distribution of work and daily checklists are strictly executed
- Assist Department Head to train department staff, provide feedback on staff performance and handle department operations in lieu of DH and ADH
- Handle customers’ complaints, deliver and monitor exceptional customer service and deliver customers’ feedback to Department Head
- Conduct quality and inventory control, responsible for the cleanliness, hygiene, equipment and tools maintenance follow up and workplace safety of the department
- Manage product quality, food safety, freshness and ensure FIFO is strictly practiced within the department
- Maintain and update UPC pricing, verify and ensure product labeling are properly done
- Ensure all cooked products are properly packaged and displayed
- Perform any other duties as assigned by the superior
Knowledge, Skills and Ability Requirements
- Demonstrate job commitment, accountable, reliable
- A good team player, able to collaborate with and assist other colleagues
- Possess a positive, proactive, self-motivated work attitude
- Good attendance record, comply with company’s rules and regulations
- Possess great interpersonal and customer service skills
- Flexible working in shifts, including weekdays, weekends, evening hours and statutory holidays
- Have a good understanding of tools & equipment’s’ relevant to the job and know how to interpret labels of merchandises
- Good organization and problem-solving skills
- Possess knowledge in workplace health & safety
- Possess product knowledge, display, promotion and packaging techniques
- 1 year and /or above relevant experience
- Possess basic computer skills in MS Office
Safety Statement
Safety continues to be T&T Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.
Job Type: Full-time
Pay: From $19.10 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Life insurance
- Paid time off
- Store discount
- Vision care
Language:
Work Location: In person
