THE PROPERTY
Lake Louise Inn is a full-service hotel with 247 guest rooms and suites surrounded by soaring pines and sweeping mountain views, nestled among the snowy peaks of Banff National Park and is part of a UNESCO World Heritage Site.
Lake Louise Inn is dedicated to ensuring each position in the company is treated equally and with the utmost importance. We value our employees and want each of them to experience a welcoming atmosphere.
WHAT YOU GET:
- Subsidized, furnished, private room in a shared apartment with internet, cable and utilities included for Full Time team members.
- Live, Work & Play in one of Canada's more iconic settings within Banff National Park.
- Daily shift meals in our newly renovated staff cafeteria (taxable benefit).
- Use of onsite fitness facility, mini golf course, heated pool and whirlpools.
- Subsidized Gym Membership & Fitness classes at local recreation centre.
- Group Benefit Plan (Health, Dental, Vision) offered at 7th month of employment.
- Employee travel program with preferred room rates at Atlific Hotels.
- Discounts on Food & Beverage at 4 onsite restaurants.
- Be part of a culture that believes in developing talent & promoting from within.
SALARY:
- First 90 days when scheduled for Guest Service Agent shifts: $21.25 per hour
- After 90 days when scheduled for Guest Service Agent shifts: $23.25 per hour
- First 90 days when scheduled for Relief Night Auditor shifts: $22.50 per hour
- After 90 days when scheduled for Relief Night Auditor shifts: $24.50 per hour
DETAILS
- Located in Lake Louise
- Valid Canadian Work-Permit Required for International Applicants
- Full-time position, average of 35-40 hours per week
JOB SUMMARY
The Guest Service Agent is responsible for Front Desk, Reservations, Guest Activity and Night Audit shifts. This position provides friendly and accurate service to our guests in a fast-paced environment, and ensures the best guest experience is at the forefront of all aspects of this role. This role requires coverage of Night Audit shifts (overnights) at minimum twice per week or as needed.
RESPONSIBILITIES
- Checking in and checking out guests
- Answer the hotel phone and taking reservations
- Respond to internal guest requests
- Communicate and coordinate with other departments within the hotel, particularly Housekeeping and Maintenance
- Answer inquiries regarding hotel services, and services available in the community
- Improve guest experience through recognizing and resolving guest issues promptly
- Assist with training new team members (Front Desk, Reservation, and Night Audit) in order to maintain the desired level of service
- Perform night audit task and reconcile daily transactions
- Ensure cash handling procedure are followed at all times
- Ensure that front desk and lobby area are clean
- Ensure the Guest Service Standards, Hotel Policies and Procedures are maintained at all times
- Follow Health and Safety rules and guidelines at all times
- Other duties as assigned by Front Office Manager
QUALIFICATIONS
- Minimum 6 months of Hotel Front Desk or 1 year Customer Service Experience required.
- Computer experience with Opera Cloud is preferred
- A passion for customer service, and strong attention to detail
- Excellent communication, interpersonal, administration, and communication skills
- Knowledge of foreign languages is an asset
- Ability to work different shifts, including overnight shifts and independently
- Energetic, flexible, hands-on individual with initiative and integrity
- Ability to work under pressure in a fast-paced work environment
- Friendly and pleasant demeanor
PLEASE NOTE: WE ARE ONLY ABLE TO CONSIDER CANDIDATES AUTHORIZED TO WORK IN CANADA. WORK PERMIT SPONSORSHIP IS NOT AVAILABLE AT THIS TIME.
Job Type: Full-time
Pay: $21.25-$24.50 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Vision care
- Wellness program
Application question(s):
- Are you able to reliably commute or willing to relocate to Lake Louise, AB for this position?
- Are you able to work over night shifts as required?
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
