Community Care Concepts is a non-profit volunteer-based organization that provides high quality support services throughout the Townships of Woolwich, Wellesley and Wilmot that enable seniors and adults with unique needs to remain as independent as possible in their own homes.
We are searching for an exceptional individual to fill an existing vacancy in a contract role (up to 22.5 hours per week) as a Customer Service Representative.
The Customer Service Representative will perform customer service and clerical tasks in a busy office environment. Duties include providing in-person and telephone reception, responding to public enquiries, screening for eligibility and making referrals to services within and beyond the organization, registering individuals for programs, taking and processing client transportation and food requests, collecting client payments and donations, processing mail and providing support with the organization’s administrative needs.
The ideal Customer Service Representative candidate will have experience working in a customer service or administrative role. Strong administrative, word processing and data entry skills are essential. The position requires exceptional customer service skills, computer proficiency as well as strong program administration skills, strong oral and written communication skills, an ability to work independently, strong problem-solving skills and an ability to maintain attention to detail. A valid driver’s license and access to a reliable vehicle are also required. A mandatory vaccination policy is in place within the organization.
Community Care Concepts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Job Type: Part-time
Pay: From $18.00 per hour
Expected hours: No more than 22.5 per week
Benefits:
Work Location: In person
