Attendance: Hybrid
Employment Category: Manager
Type of Contract: Permanent
A career as a Senior Manager, Inside Sales within National Bank Investments means stepping into a strategic leadership role at the heart of the organization’s growth. You inspire and mobilize your team to achieve ambitious goals, while developing their full potential and strengthening long-term client relationships.
In this key role, you drive tangible impact through inspiring leadership, a results-oriented mindset, and strong expertise in financial markets and investment products.
You contribute directly to the organization’s performance by skillfully balancing business development, operational excellence, and people engagement, within a dynamic, collaborative, and fast-evolving environment.
- Mobilize, coach, and develop two distinct teams of internal sales representatives to increase engagement, retention, and talent development
- Drive sales performance by ensuring call targets and activity objectives are met, effectively delegating tasks, and monitoring attendance and overall efficiency
- Assess and enhance client interactions by reviewing calls and email communications for training, coaching, quality assurance, and internal sales development purposes
- Optimize internal sales approaches by continuously developing and improving product scenarios and scripts, particularly for asset retention and prospecting
- Strengthen cross-functional collaboration between internal sales teams, wholesalers, business development associates, and internal partners
- Ensure operational rigor by overseeing data quality in customer relationship management systems, monitoring email campaigns, and optimizing sales tools
- Deploy a continuous product training program aligned with competitive standards and national sales meetings, while providing personalized coaching
Within the National Bank Investments sector, you are part of a large team of colleagues and report to the Regional Vice-President, Eastern Canada. Our team stands out for its strong culture of collaboration, results-driven mindset, and commitment to delivering an outstanding client experience.
The position is based in the Montreal office and requires on-site presence at least three days per week. We aim to offer maximum flexibility to support your quality of life, including a hybrid work environment and adaptable schedules.
The Bank values continuous development and internal mobility. Our personalized training programs, based on learning through action, allow you to master your role and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, as well as coaching and mentoring support, are available to you at all times.
- Bachelor’s degree with a minimum of ten years of relevant experience in sales and business development
- Significant experience managing sales teams, ideally in an internal sales environment
- Strong knowledge of financial markets and investment products
- Proven experience in performance monitoring and optimization of sales tools, including customer relationship management systems
- Availability for occasional travel
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and family assistance program
- Preferential banking services
- Involvement in community initiatives
- Telemedicine service
- Virtual sleep clinic
We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.
Making a bold move in a people-first environment
We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.
We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?
Join us!
Additional required languages: English, French
Skills: Coaching, Critical Thinking, Innovation Management, Investments, Job Coaching, Stress Management, Business Alignment, Data-Driven Decision-Making, Decision Making, Mobilization, Partner Development, Strategic Vision, Strategy Execution, Managerial Courage
