Job Summary
Our client, a well-established manufacturer in the Trenton area, is seeking a Customer Service & Order Entry Coordinator to join their team. This is a full-time, onsite position, Monday through Friday.
The successful candidate will act as the primary point of contact for customers while supporting order processing, delivery coordination, and communication between customers and internal departments. This role is ideal for someone who thrives in a fast-paced manufacturing environment and enjoys balancing customer service with administrative and order management responsibilities.
Key Responsibilities
- Process customer orders accurately and efficiently from receipt through shipment.
- Respond promptly and professionally to customer inquiries by phone and email.
- Provide customers with accurate order status and delivery updates.
- Coordinate customer requirements with internal departments including production, shipping, purchasing, and sales.
- Maintain accurate customer records, order information, and documentation.
- Investigate and resolve customer concerns related to orders, deliveries, and product information.
- Monitor open orders and proactively communicate potential delays or issues.
- Prepare and distribute customer documentation as required.
- Support sales initiatives through customer account management and relationship building.
- Identify opportunities to enhance customer satisfaction and improve service processes.
- Ensure compliance with company quality standards and ISO procedures.
- Perform data entry and administrative tasks with a high degree of accuracy.
- Work collaboratively with team members to support operational efficiency and customer satisfaction.
Qualifications
- Previous experience in customer service, order entry, customer account coordination, sales support, or administrative support.
- Experience in a manufacturing, industrial, distribution, logistics, or supply chain environment is strongly preferred.
- Experience processing customer orders and coordinating deliveries.
- Strong computer skills with proficiency in Microsoft Excel, Windows, and Adobe Acrobat.
- Experience working with ERP or order management systems is considered an asset.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational abilities.
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
- Professional phone manner and strong interpersonal skills.
- Ability to work independently and collaboratively within a team environment.
- Experience working within ISO quality systems is considered an asset.
- Please note this is a current role that needs to be filled.
- We do not use AI to screen, monitor or assess our candidate resumes.
Pay: $45,000.00-$55,000.00 per year
Benefits:
- Company events
- Company pension
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Vision care
Application question(s):
- Do you have experience working in a manufacturing, industrial, distribution, or logistics environment?
- Do you have experience processing customer orders and providing delivery updates?
- What ERP or order management systems have you used?
- Do you live within 50 km of Trenton, Ontario?
Work Location: In person
