The Administrative Support III supports the administration of physical and electronic resources for the Faculty or Division or department. The incumbent may be responsible for administering key requisitions, office assignments, room bookings, office furniture and moving, supply ordering, phone set up and changes, phone directory, internal mailing lists, mail and report distribution and website content maintenance. The incumbent also provides general information and front line support to visitors to the Faculty or Division or Department, responds to phone and e-mail inquiries and refers inquiries to other resources.
Qualifications
Education:
- Community College Diploma in an administrative field
Experience:
- 4 year of experience providing customer service in a business office setting
Skills, Abilities & Expertise:
- Knowledge of general office procedures including records management systems
- Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Proven ability and natural inclination to interact with people in professional, respectful and diplomatic manner
- Self-motivated multi-tasker with strong organizational skills
- Positive, outgoing attitude with genuine customer service orientation
- Demonstrated ability to work independently, take initiative and follow through on work assignments
- Familiarity with University policies and procedures preferred
- Written and verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Customer service skills to understand customer needs and expectations, with a desire to deliver helpful and reliable service to the University community
