Don't skip a beat, apply to JAM Industries!
JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?
Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!
We’re looking for a driven, resourceful, and confident Customer Service Representative to join our Erikson Pro – Commercial Division, supporting our pro audio customer base. In this hybrid customer service/inside sales role, you’ll be a key point of contact—handling most customer interactions by phone and email—while helping to keep orders, inquiries, and account needs moving smoothly.
Reporting to the Division Manager, you’ll partner closely with Sales Representatives to support existing commercial customers and ensure a responsive, professional experience from quote to post sale follow up.
If you’re looking for an hybrid role where your customer service skills, communication abilities, and attention to detail truly matter, we’d love to hear from you. #LI-Hybrid
Key highlights — Erikson Pro (Commercial / Pro Audio):
- Support a specialized portfolio of commercial customers in the pro audio space
- Hybrid role combining customer service and inside sales support, with frequent cross functional collaboration
- Own the details that keep accounts running—orders, returns (RMAs), credits, and order status updates
- Build long term relationships by delivering timely, accurate, and solutions oriented service
What you’ll be doing:
- Serve as a primary contact for existing Erikson Pro – Commercial customers via email and phone
- Strengthen customer relationships through proactive follow up and consistent, professional service
- Obtain purchase orders, issue RMAs for warranty claims, respond to order inquiries, track samples, and issue credits
- Work closely with Sales Representatives to support customer accounts and sales activities
- Maintain accurate customer records and complete administrative tasks with strong attention to detail
What you bring to the team:
- 2–3 years of experience in customer service or inside sales, ideally in an email based, office environment
- Strong proficiency with Microsoft Office applications Microsoft Teams, outlook
- Excellent written and verbal communication skills with a customer focused mindset
- Demonstrated organizational skills, follow through, and attention to detail
- Ability to thrive in a fast paced, dynamic environment
- Comfortable working both independently and collaboratively within a team
- Bilingual (French/English)
Erikson Pro
www.eriksoncommercial.com
Why Join Us
Ready to join our team? Here’s why …
- Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
- Wellness Incentive Program and Employee Assistance Program
- RRSP / 401(k) matching program
- Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
- A casual, fun, and collaborative work environment
- Lively social calendar—there’s always something for everyone
- Generous employee discounts on our products
- Ongoing learning and development opportunities
- The chance to work alongside a highly talented, high-performing team
Workplace Commitments
We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.
We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.
Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.
