Job Overview
The Receptionist is the first point of contact for customers, visitors, and callers at the dealership. This role is responsible for creating a welcoming and professional experience while providing administrative support to various departments. The Receptionist ensures customers are directed appropriately, maintains an organized front reception area, and assists with daily office operations.
Key Responsibilities
Customer Service
- Greet customers and visitors in a friendly, professional, and courteous manner.
- Determine the purpose of each visit and direct customers to the appropriate department or staff member.
- Always maintain a positive first impression of the dealership.
Telephone & Communication
- Answer and direct incoming telephone calls promptly and professionally.
- Take accurate messages and ensure they are delivered to the appropriate staff member.
- Respond to general customer inquiries or direct inquiries to the appropriate department.
- Monitor and respond to general dealership email inquiries, if assigned.
Reception & Office Management
- Maintain a clean, organized, and professional reception and waiting area.
- Ensure brochures, promotional materials, and customer information displays remain current and well stocked.
- Coordinate visitor sign-in procedures and maintain security protocols for guests.
Team Support
- Provide administrative assistance to the Sales, Service, Parts, Finance, and Management teams as required.
- Assist with dealership events, customer appreciation initiatives, and promotional activities.
- Complete additional duties as assigned to support dealership operations.
Qualifications
- High school diploma or equivalent.
- Previous customer service, reception, or administrative experience is considered an asset.
- Experience in an automotive dealership is an asset but not required.
Knowledge, Skills & Abilities
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Professional appearance and positive attitude.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong organizational and time management skills.
- Proficiency with Microsoft Office (Word, Excel, Outlook) and general computer systems.
- Ability to maintain confidentiality and professionalism.
- Attention to detail and accuracy.
- Ability to work independently and collaboratively as part of a team.
Working Conditions
- Primarily office-based in a dealership environment.
- Frequent interaction with customers, employees, and external vendors.
- Extended periods of sitting, standing, and computer work.
Performance Expectations
The Receptionist is expected to:
- Deliver exceptional customer service to every visitor and caller.
- Maintain a professional and welcoming reception area.
- Communicate effectively with customers and staff.
- Complete administrative duties accurately and efficiently.
- Support dealership operations while demonstrating teamwork, integrity, and professionalism.
Join our team as a Receptionist where your energy and organizational talents will shine! This role offers the chance to grow your administrative career while making a positive impact on our organization’s daily success. We value proactive individuals who thrive on delivering excellent customer support and ensuring seamless office operations.
Pay: $16.75-$18.75 per hour
Benefits:
Work Location: In person
