Job Overview
We are seeking a detail-oriented and compassionate bilingual Medical Office Assistant to join our healthcare team. The ideal candidate will provide essential administrative support within a busy medical or dental office, ensuring smooth daily operations. This role involves managing patient interactions, maintaining electronic medical records, and supporting clinical staff. Prior experience with office management systems and medical terminology is highly valued. The position offers an opportunity to work in a dynamic healthcare environment, contributing to excellent patient care and efficient office workflows.
Responsibilities
- Greet patients and visitors in a professional and friendly manner at the front desk
- Schedule appointments and manage patient check-ins and check-outs
- Answer multi-line phone systems promptly and professionally
- Verify patient insurance information and update electronic medical records accordingly
- Assist with data entry using electronic health record systems such as OscarPro
- Collect patient payments and process billing as needed
- Maintain organized filing systems for medical records and administrative documents
- Support clinical staff with administrative tasks to ensure seamless patient care delivery
- Ensure compliance with healthcare privacy regulations and office policies
Skills
- Proficiency with Electronic Medical Records (EMR) systems such as OscarPro
- Strong knowledge of Medical Terminology relevant to healthcare settings
- Experience working as a Medical Receptionist or in a Medical Office environment preferred
- Previous Medical Office or Front Desk experience required
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment
- Exceptional communication skills, both verbal and written
- Ability to operate multi-line phone systems effectively
- Familiarity with office software applications (e.g., Microsoft Office Suite)
- Knowledge of healthcare administrative procedures and insurance processes is a plus
Pay: $18.00 per hour
Benefits:
Ability to commute/relocate:
- Ottawa, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (required)
Experience:
- Medical office: 1 year (required)
Language:
Licence/Certification:
- CPR Certification (preferred)
Work Location: In person
