The Opportunity
AgeCare is seeking a strategic and experienced IT leader to serve as Manager, IT Support Services & Security. In this role, you will manage and develop IT teams, oversee multi-site IT operations, and drive technology initiatives that align with AgeCare’s organizational priorities. You will be responsible for guiding strategic projects, ensuring secure and reliable IT systems, and protecting the organization’s digital assets, systems, and data from internal and external threats.
Reporting to the Director, Strategy and Information Technology, you will collaborate closely with executive leadership, partners, and vendors to shape IT strategy, monitor performance, and ensure successful delivery of IT projects and service excellence. This dual-focused role combines operational management of IT services with cybersecurity governance, while fostering a culture of safety, innovation, and high-quality resident care.
This position offers a hybrid work arrangement.
What You Will Do
Manage outsourced Help Desk and IT support providers to deliver exceptional, responsive service across all AgeCare locations. Track SLAs, monitor KPIs, analyze trends, and ensure high levels of end-user satisfaction.
Develop, implement, and refine IT Standard Operating Procedures (SOPs) to maintain consistency, compliance, and operational excellence.
Coordinate vendor-led initiatives and ensure smooth delivery of system changes, upgrades, maintenance activities, and support projects.
Contribute to our evolving technology roadmap, focusing on modernization, cybersecurity, resilience, and a seamless user experience.
Provide operational oversight of outsourced IT infrastructure and cybersecurity services protecting our digital assets — including firewall management, endpoint protection, monitoring, and incident response delivered by managed service providers (Fortinet, Proofpoint, Bitdefender, etc.).
Oversee network and endpoint monitoring activities performed by SOC and managed service providers, ensuring appropriate escalation, response, and compliance processes are followed.
Design, implement, and maintain cybersecurity policies, governance frameworks, security awareness initiatives, and disaster recovery readiness programs.
Manage contracted technology and cybersecurity services (Fortinet, Proofpoint, Bitdefender, etc.) to ensure strong protection, operational effectiveness, and regulatory compliance.
Manage IT support budgets, technology assets, and vendor contracts with a focus on value, performance, accountability, and sustainability.
Partner with operational leaders, internal stakeholders, and external vendors to proactively identify and mitigate technology and cybersecurity risks.
Promote systems, processes, and governance practices that enable secure, reliable, and high-quality care delivery for residents and staff alike.
What You Bring
Progressive IT Experience – 5+ years of IT experience in multi-site organizations, including at least 2 years in a leadership or management role. Experience in leading IT security functionality driving compliance with the NIST framework.
Leadership & Strategic Oversight – Demonstrated ability to manage teams, guide strategic initiatives, oversee projects, and collaborate effectively with executive leadership.
Education & Certification – Bachelor’s degree in IT, Computer Science, or a related field (or equivalent combination of education and experience).
People & Team Management – Strong leadership, team development, and people management skills.
Communication & Influence – Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels.
Project & Time Management – Proven ability to manage multiple projects, organize priorities, and meet deadlines.
Analytical & Problem-Solving Skills – Strong problem-solving, analytical, and evaluative abilities.
Strategic Execution – Ability to translate IT strategy into actionable plans and measurable results.
Technical Expertise In
IT Security – NIST framework implementation. Windows 11 | Microsoft Azure | Microsoft 365 | Active Directory & Group Policy | Extreme Networks | Ubiquiti | ManageEngine | Chrome Enterprise | Proofpoint | Fortinet | BlackBerry UEM | Ninja One | Bitdefender | PointClickCare | Cyrebro SOC
Certifications (Preferred):
CompTIA Security+ | CISSP | ITIL Foundation | Microsoft Certified: Azure Security Engineer Associate
What We Offer
Competitive Pay & Benefits: Competitive salary with health benefits and paid time off.
Career Growth: Opportunities for training, education, and advancement.
Supportive Culture: A diverse and inclusive HR team.
Meaningful Work: Your HR work supports staff wanting to bring their best selves to work and provide best care for the resident population we serve.
Recognition: Your hard work is celebrated and rewarded.
About AgeCare
For over 25 years, AgeCare has been dedicated to creating vibrant and supportive communities, providing high-quality care and fostering meaningful connections. With over 50 communities across Alberta, BC and Ontario, we offer a comfortable, home-like atmosphere where residents can age with dignity and respect. Guided by our values of trust, quality, respect and teamwork, our compassionate and dedicated team is at the core of our success, ensuring that residents enjoy a rich quality of life in an environment tailored to their needs.
Ready to Make a Difference?
If you’re passionate about delivering exceptional care and excited to join a compassionate, dedicated team, AgeCare is the place for you!
At AgeCare, we value diversity and inclusion and encourage all qualified individuals to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Work Location: AgeCare Corporate Calgary or Toronto
Address: 19655 Walden Blvd SE, Calgary, AB T2X 0N7
Employment Type: Regular Full Time - Hybrid
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If you’re motivated by the privilege of serving our seniors with dignity, respect and compassion, come join us!
