Job Overview
We are seeking a motivated and experienced Shift Supervisor to oversee daily restaurant operations and support the management team in delivering exceptional guest service. The ideal candidate will demonstrate strong leadership abilities, excellent communication skills, and a commitment to maintaining A&W's standards for food quality, cleanliness, and customer satisfaction. This role involves supervising team members, coordinating shift activities, and ensuring efficient restaurant operations in a fast-paced environment.
Duties
- Duties
- Lead and supervise restaurant team members during assigned shifts, ensuring productivity, teamwork, and adherence to company policies and procedures.
- Oversee daily restaurant operations, including food preparation, service, cleanliness, and guest satisfaction.
- Ensure all food products are prepared and served according to A&W quality, safety, and presentation standards.
- Handle customer concerns professionally and resolve issues promptly to maintain a positive guest experience.
- Operate and supervise cash register and POS transactions, including cash handling, balancing tills, and processing payments accurately.
- Monitor inventory levels, assist with stock ordering, receiving deliveries, and maintaining proper storage procedures.
- Train, coach, and support team members in customer service, food safety, operational procedures, and company expectations.
- Assist with scheduling staff, managing shift coverage, and ensuring adequate staffing levels during peak periods.
- Support recruitment efforts by participating in interviews, onboarding, and employee orientation.
- Monitor employee performance and provide constructive feedback to encourage growth and development.
- Ensure compliance with health and safety regulations, food safety standards, and workplace policies.
- Assist management with administrative tasks, sales reporting, labor control, and operational planning.
- Maintain a clean, organized, and welcoming restaurant environment for guests and employees.
- Support promotional campaigns and marketing initiatives to help drive sales and customer engagement.
Experience
- Previous supervisory or leadership experience in a restaurant, quick-service restaurant (QSR), hospitality, or customer service environment.
- Strong leadership skills with the ability to motivate, coach, and develop team members.
- Excellent communication and interpersonal skills.
- Experience handling cash, operating POS systems, and managing customer service situations.
- Knowledge of food safety, sanitation, and workplace safety regulations.
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
- Strong organizational, problem-solving, and time-management skills.
- Flexible availability, including evenings, weekends, overnight and holidays as required.
- Food Handler Certification is preferred or may be required.
Pay: From $18.60 per hour
Benefits:
- Flexible schedule
- On-site parking
- Store discount
Work Location: In person
