Job Title: Director Operator (Restaurant)
Location: Poulet Rouge Queen Street, Ontario - 360 Queen St W, Toronto, ON M5V 2A2
Job Type: Full-time
Job Description
Poulet Rouge© is looking for a hands-on and results-driven Director Operator to oversee the full performance of the restaurant. This role requires a strong leader who is passionate about customer service, operational excellence, and representing the brand’s values on a daily basis.
You will be responsible for ensuring smooth operations, strong financial control, team leadership, and delivering an outstanding guest experience.
Key Responsibilities
Operations Management:
- Oversee daily restaurant operations and ensure everything runs efficiently
- Manage inventory, stock levels, and place supplier orders
- Create and manage staff schedules
- Ensure payroll is processed and invoices are paid on time
- Ensure the restaurant is always fully stocked and operational
Customer Experience & Brand Standards:
- Deliver and maintain exceptional customer service standards
- Handle customer complaints professionally and effectively
- Represent and uphold Poulet Rouge© brand values
- Maintain high standards of food quality, cleanliness, and service speed
- Conduct daily inspections (food safety, cleanliness, health & safety)
Financial & Performance Management:
- Monitor sales, labor costs, food costs, and overall profitability
- Control expenses and optimize operational efficiency
- Track performance on Uber Eats and Google (reviews, prep time, customer satisfaction)
- Implement corrective actions to improve performance metrics
Team Leadership & HR:
- Recruit, hire, and onboard employees
- Train, coach, and develop team members
- Supervise staff, including training/academy team
- Foster a positive, respectful, and high-performance work environment
Maintenance & Problem Solving:
- Resolve operational issues quickly and effectively
- Coordinate equipment maintenance and repairs (tracking and follow-ups)
Qualifications
- Proven experience in restaurant management (senior or director level preferred)
- Strong leadership and team management skills
- Excellent customer service mindset
- Solid understanding of financial and operational KPIs
- Ability to multitask and work in a fast-paced environment
- Strong communication and problem-solving skills
- Food safety certification (preferred)
- Fully Fluent in English
- Flexible availability (days, evenings, weekends)
What We Offer
- Competitive salary + performance-based bonus
- Growth opportunities within the company
- Dynamic and supportive work environment
- Discounted employee meals
Ready to lead a team, drive results, and represent a growing brand?
Apply today and join Poulet Rouge©!
Job Types: Full-time, Permanent
Pay: From $60,000.00 per year
Work Location: In person
