The duties and responsibilities for the Night Auditor include, but are not limited to the following:
- Consistently provides exceptional customer service by exceeding guest expectations.
- Register guests into their guest suites as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and maintaining a float.
- Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained.
- Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
- Audit all income postings and charges.
- Record and balance staff and house charges.
- Prepare and transmit credit card deposits.
- Process city ledger work to accounting.
- Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required.
- Take ownership of all guest complaints and rectify the complaint quickly and efficiently.
- Comply with the company’s Vision Excellence Program.
- Comply with the Front Office’s Guest Service Experience Standards.
- Communicates information regarding guests’ needs to other Team Members and Departments.
- Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions
- Follow established security protocol.
- Adhere to all health and safety guidelines and standards.
- Other duties as assigned.
COMPETENCIES WE ARE SEEKING:
- Bilingualism (French and English) preferred, but not essential.
- Previous front office or accounting experience required
- Proficient with Microsoft Word, Excel, network systems
- Strong data entry, analytical and communications skills
- Ability to recognize and correct guest service issues in a courteous and professional manner
- Proven ability to be organized, multi-task and prioritize; ability to work within deadlines
- Completion of High School, GED or equivalent. Hospitality degree preferred.
- Demonstrated stellar attendance.
- Availability to work day, evening and night shifts any day of the week including weekends and holidays
