Join a hotel team with a big heart! As a Food & Beverage service professional at Westwind’s, you will be part of a team that takes ownership of ensuring that our guests are provided with a memorable experience. Join us today and receive perks!
- Subsidized employee accommodation for relocating individuals
- Reduced employee rates at Best Western International Hotels
- Learning programs through Best Western University
- Ability to make a difference through Best Western for a better World
- Welcome Guests quickly, efficiently and warmly making the best possible first impression
- Take initiative to add a personalized experience for the guest
- Take ownership of guests’ requests, while ensuring exceptional service
- Other duties as assigned
Expected start date: Immediate
Job Types: Full-time, Part-time, Permanent
Salary: $17.20 per hour
- Company events
- Discounted or free food
- Flexible schedule
- On-site gym & pool
- On-site parking
- 8-hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- No weekends
- Overtime
- Weekends
- Demonstrate a warm and professional attitude when interacting with all guests and co-workers.
- Arrive for your shift ready to work, and in your full uniform including nametag. Uniforms are the employee’s responsibility to purchase after the 3-month probationary period.
- Be knowledgeable about our dining menus, drink menus and daily features.
- Work efficiently and maintain a clean work environment at all times.
- Be effective in communicating with all other departments in the Restaurant.
- Keep the restaurant clean and tidy, as this is the first thing our guests see when they walk in.
- Ask questions when you are unsure how to do something. If a guest asks you a question you are not sure the answer to, let the guests know you are unsure and you will get back to them.
- Follow our company’s policies and procedures at all times.
- Upsell menu items wherever possible. Be aware of products we are out of and our daily soups and features.
- Complete shift check list during each scheduled shift.
- Responsible for coffee service set up and clean up when required.
- Be accurate and consistent when taking and inputting reservations.
- Provide consistency in our service standards and ensure the quality of our product is being met.
- Work with the front of house team to create the best possible dining experience for our guests.
- Strive to always provide the best service to our guests.
- Function and bar set up, service and clean up.
- Ensure you are checking the reservation book at the beginning, during and end of your shift.
- Deal with any guest complaints in a calm and professional manner. Pass along all complaints to the management team.
- Minimum 1-year previous job experience
