Looking for a rewarding career and not just a job! Are you looking to expand your horizons? Click here to learn about a career in deathcare.
Why not apply for our Central Reception position?
McInnis & Holloway Funeral Homes, a family-owned funeral services company that has been part of the Calgary community and leader in the funeral services industry for over 120 years, is seeking a professional and courteous individual to join our dynamic and dedicated Central Reception team. This role supports our 10 locations in the Calgary area and a staff of over 140 amazing people, providing exceptional customer service via telephone and messaging as the first point of contact with the families we are privileged to serve.
Are you a reliable and professional individual looking for:
- A workplace that truly values you
- A stable industry – no boom or bust career rollercoaster
- A career with purpose and real rewards
- A once-in-a-career opportunity to be part of meaningful moments
A Work-Life Balance That Actually Works:
This is an overnight shift, 7:00 PM to 7:00 AM, 4 days on / 4 days off.
If you want more flexibility, our Piecework Program puts you in control:
- Take on extra shifts only when it fits your life
- Earn above time-and-a-half for those shifts
Your Role in Central Reception:
- Have the responsibility of being the first point of contact for all locations, take calls from families and provide support
- Take pride in representing McInnis & Holloway with the utmost professionalism
- Accurately gather information in an efficient and error free manner
- Assist the families we serve by connecting them with one of our highly trained team members
- Utilize phone etiquette to ensure positive interactions
- Opportunity to serve with integrity and excellence as you receive the satisfaction of helping others
Qualifications Required:
- Experience managing a multi-line phone system for incoming and transferring calls
- Strong communication skills with ability to speak clearly and confidently
- Strong working knowledge of Microsoft Word, Excel and Outlook
- Compassion and empathy to assist our families
- Must be able to manage, assign and prioritize tasks
- Attention to details, able to verify details with accuracy
- Ability to work independently
- Must be flexible working weekends and holidays
Recognition That’s More Than Just Words:
At McInnis & Holloway, we don’t just say we appreciate our team – we prove it:
- Starting wage of $22.00 per hour
- $45,000 in gift cards earned through our Kudos Team Building Program in 2025
- No “just deal with it” or “it’s always been that way” mentality. We listen, adapt, and improve
- A culture where your hard work is seen, valued, and rewarded
Real Support – Not Just Buzzwords:
- New employees get 4 scheduled meetings per year with their manager
- Veteran employees get 2 scheduled meetings per year
- Built-in opportunities to be heard, supported, and set up for success
Industry-Leading Benefits & Perks:
- Comprehensive benefits package – healthcare, dental, and wellness programs
- Bonus program, savings & RRSP matching – employer contributions to your future
- Sabbatical program – take extended breaks to recharge and grow
- Start accumulating paid vacation days from the first day of employment
- Professional wardrobe provided – work suits, dresses, shirts and footwear covered
- Dry-cleaning and shoe polishing services
- Opportunities for professional growth and development
- Company events – engage with your team in meaningful ways
- A warm, welcoming, positive company culture
Please note: Successful candidate will be required to provide a security clearance letter.
We thank all candidates for their applications but only candidates selected for an interview will be contacted.
