Inside Sales & Rental Desk Coordinator
About Us
For more than 25 years, Don Fry Scaffold Service Inc. has been a trusted leader in the scaffold industry, delivering safe, reliable, and innovative access solutions for construction, industrial, and commercial projects. Our commitment to craftsmanship, safety, and exceptional service has earned us long-standing partnerships and a reputation for excellence.
As our company continues to grow, we’re looking for dedicated professionals who value teamwork, integrity, and continuous improvement. If you’re seeking a workplace where your contributions truly matter, we’d love to meet you.
About the Role
We are seeking a highly organized, customer-focused Inside Sales & Rental Desk Coordinator to join our team full-time. This role is central to our daily operations — you’ll be the first point of contact for customers, manage rental inquiries, process orders, and support the smooth flow of equipment in and out of our yard.
The ideal candidate thrives in a fast-paced environment, communicates clearly, and brings a proactive, solutions-oriented mindset. If you enjoy balancing customer service, logistics, and operational coordination, this role offers a rewarding opportunity to be at the heart of our business.
Key Responsibilities
Customer Service & Sales
- Process rental and sales orders for new and existing clients.
- Provide knowledgeable, friendly, and professional support in person, by phone, and by email.
- Build positive relationships that encourage repeat business and customer loyalty.
Rental Desk & Inventory Coordination
- Maintain accurate inventory levels and assist with regular cycle counts.
- Coordinate equipment availability with yard staff and operations teams.
- Ensure all rental agreements, documentation, and safety forms are completed accurately.
Operational Support
- Assist customers with loading and unloading scaffold equipment.
- Monitor equipment condition and report items requiring repair or replacement.
- Maintain a clean, organized, and safe work environment.
General Duties
- Adhere to and promote company safety policies and procedures.
- Support cross-department communication to ensure seamless operations.
- Perform additional tasks as required to support the team.
What You Bring
- Minimum 2 years of customer service or inside sales experience; experience in construction or equipment rentals is a strong asset.
- Proficiency with Microsoft 365, QuickBooks, and Quantify (or similar rental management systems).
- Strong data-entry accuracy and comfort working with accounting or inventory software.
- Working knowledge of scaffold or construction equipment (asset).
- Ability to lift and handle items up to 50 lbs and work in a warehouse/yard environment.
- Excellent communication, organization, and multitasking skills.
- Ability to work independently with minimal supervision while collaborating effectively with others.
- A positive attitude, eagerness to learn, and commitment to delivering exceptional service.
- Canadian high school diploma or equivalent.
Work Environment
- Fast-paced, customer-facing environment.
- Mix of office, warehouse, and yard-based tasks.
- Occasional outdoor work when assisting with equipment handling.
- Standard schedule: Monday–Friday, 7:00 AM start, 40 hours per week.
Compensation & Benefits
- Hourly Wage: $25.00–$30.00 per hour (based on experience)
- Semi-annual paid commission
- Bonus pay opportunities
- Annual PPE allowance
- Health benefits, including extended health, dental, and vision
- Casual dress
- On-site parking
- Permanent full-time position
Pay: $25.00-$986.27 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Work Location: In person
