SUMMARY: Responsible for leading team members towards the shared goal of providing an exceptional gaming experience for each and every customer. Manage all aspects of gaming and the facility in a professional manner that is representative of Delta Bingo & Gaming customer-service oriented image. Responsible for ensuring all gaming is run in compliance with legislation governing the on-going operation of a bingo hall. Work cooperatively with and maintain transparency with the OLG and AGCO.
DUTIES AND RESPONSIBILITIES (Include but are not limited to):
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Exemplify Delta Bingo’s Core Values: Community, Innovation & Leadership
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Work co-operatively with co-workers, team members and charity volunteers.
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Obtain and maintain a valid AGCO license and/or any license deemed necessary to aid in the operation of the gaming site.
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Work cooperatively with OLG and AGCO providing information in a timely professional manner.
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Call in equipment failures and follow up with bingo support line.
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Oversee the entire gaming centre operations, including equipment, parking lot, facility cleanliness, customer service, and team members.
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Ensure team members are present, accounted for, and motivated to complete their shift.
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Praise and/or discipline team members when appropriate; participate in performance management.
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Verify financial reports after each bingo session.
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Balance cash, prepare deposits, and manage department floats.
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Oversee and coordinate monthly inventory for BOT.
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Prepare reports and input financial data to be used by various stakeholders.
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Assist with planning, preparing, and executing promotional events.
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Complete a variety of office related tasks, including photocopying, managing inventory, etc.
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Lead by example.
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Understand and respond to customer inquiries regarding gaming, Food & Beverage, promotions, and any other product or service offered at Delta Bingo & Gaming.
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Undertake other tasks and housekeeping duties as assigned by the Operations manager.
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Comply with the Delta Bingo & Gaming dress code.
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Must be able to work scheduled shifts.
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Demonstrate teamwork attitude through such things as willingness to cover shifts.
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Performs other duties as assigned.
