WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.
Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception.
Over seventy years strong—and still helping organizations work smarter and move faster.
Customer Service & Operations Support
Are you someone who thrives in a dynamic environment, enjoys variety in your day, and takes pride in delivering exceptional customer service? We’re looking for a motivated individual to join our team at WCD, supporting a range of operational roles and making a real impact across our client site.
Role Overview
Reporting to the Site Manager, you’ll be the go-to person for ensuring WCD customers receive consistent, helpful, and outstanding service. This is a fantastic opportunity to learn multiple roles, grow your skills, and be part of a collaborative team.
What You’ll Do
You’ll provide backup support across key functions, assist with projects, and take on varied tasks that keep our operations running smoothly.
Print Coordination
- Work closely with customers to facilitate any changes in design or specs of print projects
- Handle data entry and ensure timely completion of print jobs
Mail Services
- Sort and distribute intercompany mail
- Track shipments and deliver supplies across the plant site
- Provide same-day delivery service to/from Red Deer using our company van
Mailroom Operations
- Maintain inventory and order stationery and specialty items for buildings
- Monitor, replace toner cartridges and clean plotters
- Keep mailroom and forms room clean and organized
- Submit catering requests, verify information and submit payment
- Submit juice and cream orders
- Provide admin support using Excel and PowerPoint
Copy Center
- Process work orders, print and laminate presentations
- Use Adobe Acrobat Pro (preferred) for document handling
Third-Party Services
- Resolve vendor issues and coordinate maintenance or replacements
- Reconcile invoices and manage payment processing
- Assist with onboarding new vendors
Who You Are
You’re a flexible, detail-oriented team player who enjoys variety and thrives in a fast-paced environment.
Qualifications
- High school diploma or GED (required)
- Post-secondary education in a related field (an asset)
Skills & Experience
- Strong computer and office equipment knowledge
- Proficient in Microsoft Office, especially Excel and PowerPoint
- Adaptable to changing environments and roles
- Excellent organizational and multitasking skills
- Fluent in English (written and verbal)
- Passionate about customer service
- Comfortable lifting up to 50 lbs
Additional Requirements
- Valid Alberta driver’s license
- Personal transportation (site is in a rural area)
- Pre-employment drug testing in line with our Health & Safety Policy
Why Join Us?
This role offers variety, growth, and the chance to be part of a supportive team that values health, safety, and service excellence. If you’re ready to take on a role where no two days are the same, we’d love to hear from you!
Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.
