Under the general direction of the Supervisor, Plant Operations, the Charge Hand supports the delivery, coordination, and supervision of daily operations and maintenance of the designated physical plant, building systems, and site infrastructure.
The Charge Hand provides technical leadership to maintenance staff and is responsible for the efficient operation, maintenance, and performance of building systems, including HVAC, electrical, plumbing, life safety, and security systems. The role includes coordinating work through the CMMS, supporting administrative functions, monitoring expenditures, and contributing to procurement and policy development.
This is a working leadership position that combines hands-on technical duties with team coordination, contractor oversight, and quality assurance. The incumbent promotes a proactive approach to maintenance, energy management, and safety, and may lead small projects as assigned. Occasional work outside regular hours or in adverse conditions may be required to support operational requirements.
Nature of Work and Working Conditions
Royal Roads University operates a diverse, multi-use campus within a national historic site, consisting of academic, residential, heritage, and specialized facilities. This environment requires careful coordination of maintenance activities, including adherence to heritage preservation standards and environmental commitments that may exceed typical regulatory requirements.
Campus Operations supports both university functions and leased facilities, as well as events and community use, increasing the scope and complexity of service delivery.
The role involves regular interaction with staff, contractors, and external stakeholders. Work may include physically demanding tasks, exposure to varying weather conditions, and occasional schedule flexibility to meet operational requirements.
Primary Duties and Responsibilities
- Coordinate and oversee daily maintenance operations, including assigning, tracking, and closing work orders through the CMMS.
- Provide technical leadership and guidance to maintenance staff; monitor work quality and ensure compliance with codes, standards, and procedures.
- Perform hands-on maintenance and troubleshooting of building systems, including HVAC, electrical, plumbing, and life safety systems.
- Respond to emergencies by assessing requirements, directing resources, and coordinating repairs, including contractor support where required.
- Assist with scheduling, time approval, and oversight of staff and on-call resources.
- Support procurement activities, including preparing cost estimates and purchasing within delegated authority.
- Coordinate and monitor contracted services to ensure quality, cost-effectiveness, and compliance with specifications.
- Maintain and update preventative maintenance records, technical documentation, and system data.
- Contribute to staff training, orientation, and performance feedback.
- Support the development and implementation of safety programs, policies, and procedures (including WHMIS and SDS compliance).
- Participate in meetings with internal stakeholders, contractors, and regulatory bodies as required.
- Support departmental operations, including fleet and equipment oversight and special projects
