In-Store Operations & Sales Lead Part-Time (Evenings) Nepean, ON In-Person
About the Role
We are a growing retail and e-commerce business in the competitive sports industry, serving teams, clubs, schools, and athletes across Canada. Our store is based in Nepean, ON and we operate both in-person and online.
We are a community-driven business. Our customers are athletes, parents, coaches, and clubs who trust us to help them find the right gear and feel supported. We take that seriously — and so should you.
We are looking for a warm, mature, and hands-on person who genuinely loves helping people and wants to grow into a key leadership role. You will work directly with the owner, learn every aspect of the business, and take real ownership of store operations, customer experience, and day-to-day execution.
Schedule
- Monday to Friday, evenings (4:00 PM – 8:00 PM)
- Saturdays (half day)
- 15–25 hours per week to start
- Occasional additional hours for events and competitions
A Note on How We Work
This is a fast-paced business where customer demand does not always follow a schedule. You will be expected to respond to emails, messages, and customer inquiries outside of your regular hours when needed — especially during peak season. We respect your time and compensate for this additional availability separately. If you thrive in dynamic environments and take pride in being responsive and reliable, you will fit right in.
Responsibilities
Customer Experience & Sales
- Welcome and assist customers in a warm, knowledgeable, and professional manner
- Help customers find the right products through attentive, needs-based selling
- Assist with gear fitting — helping athletes find the right size, style, and fit for their needs
- Follow up with customers and leads by phone and email
- Support B2B sales with sports teams, clubs, and schools
- Propose and execute promotions, discounts, and seasonal sales strategies
Store Operations & Visual Merchandising
- Manage daily store operations and ensure a welcoming, clean, and organized environment
- Maintain store layout, product display, and in-house visual merchandising
- Handle opening and closing procedures
Inventory & Purchasing
- Monitor stock levels and identify replenishment needs proactively
- Recommend what products to reorder based on sales trends and season
- Coordinate with suppliers and follow up on purchase orders
- Receive, organize, and track incoming inventory
- Support online order fulfillment and product listings on Shopify
Marketing & Social Media
- Manage and grow the brand's social media presence (Instagram, Facebook, etc.)
- Create content for product launches, promotions, and community events
- Coordinate with the online team to align in-store and digital messaging
Administration & Team Coordination
- Support day-to-day administrative tasks and business coordination
- Provide direction to the remote support team
- Track operational performance and flag issues proactively
- Assist with logistics including driving, pickups, and deliveries when needed
- Represent the brand at sports events, meets, and activations
What We're Looking For
More than skills, we are looking for the right attitude. The ideal candidate is someone who:
- Genuinely loves helping people and has a natural warmth with customers
- Has a strong desire to learn and grow — you don't need to know everything, but you must be eager to
- Embraces a community-first mindset — our customers are athletes and families and they deserve to feel well cared for
- Thrives in a fast-paced environment and stays calm under pressure
- Is comfortable being responsive outside scheduled hours when the business demands it
- Is mature, reliable, and takes ownership without being micromanaged
- Is organized and can manage multiple responsibilities at once
- Has a commercial mindset — understands what drives sales and customer loyalty
- Is comfortable with social media and basic digital tools
- Has a passion for sports or an active lifestyle (a strong asset)
- Has experience in retail, customer service, operations, or sales (an asset)
- Holds a valid driver's license and has access to a vehicle (required)
- Is available to work in-person in Ottawa
Compensation
- $22–$26 per hour depending on experience
- Part-time to start with a clear path to full-time
- Additional compensation for availability and communication outside scheduled hours
- Real opportunity to grow into a leadership role within the business
We are a small team with a big heart for the sports community. If that resonates with you — we want to hear from you.
Job Types: Part-time, Permanent
Pay: $22.00-$26.00 per hour
Expected hours: 15 – 25 per week
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
Work Location: In person
