The Alberta Automobile Care-First Tribunal (ACT) was established as an independent appeal body under the Automobile Insurance Act to resolve disputes between claimants and insurers about decisions made on claims for compensation under the Care-First system. The Tribunal reports, through its Board, to the President of Treasury Board and Minister of Finance.
The Director is responsible for providing senior operational leadership to support the Tribunal's mandate under the Automobile Insurance Act. As the senior administrative official, the Director oversees the staffing and administrative functions necessary for the Tribunal's operations. This role ensures the effective functioning of the Tribunal's appeal processes by supporting activities authorized under section 85, including the management of notice requirements, electronic filing systems, appeal procedures, document handling, and coordination of inquiries, mediation, and hearings.
The Director ensures that Tribunal operations uphold procedural fairness and natural justice, maintaining systems, resources, and administrative practices that allow Tribunal Members to carry out their adjudicative duties efficiently and independently.
In addition to operational oversight, the Director plays a critical leadership role in strategic planning, policy development, and compliance within the broader legislative and regulatory framework. The position ensures adherence to ministerial directives, supports the publication of Tribunal information and decisions, and manages the Tribunal's responsibilities related to forms, procedures, timelines, and information management.
The Director also provides senior‑level guidance on complex or emerging issues, facilitates interdepartmental coordination, and ensures that the Tribunal's work contributes to the overall integrity and public confidence in Alberta's automobile injury compensation system. Through strong leadership, the Director ensures that the Tribunal's administrative operations, staff, and processes function at a high standard, enabling Tribunal Members to deliver fair, timely, and consistent appeal decisions.
Responsibilities include:
Provide Strategic Leadership for Tribunal Operations
- Lead the delivery of fair, timely, and accessible appeal and dispute‑resolution services.
- Oversee intake, triage, early resolution, mediation, and hearings, ensuring neutral and consistent processes.
- Identify systemic issues such as backlogs or workflow barriers and implement corrective strategies.
Build and Lead a High‑Performing Secretariat
- Set clear roles, expectations, and accountability frameworks for Secretariat staff.
- Recruit, coach, and develop team members, fostering a culture of professionalism and continuous learning.
- Ensure workforce capacity and structure align with current and future operational demands.
Ensure Legislative Compliance and Administrative Justice
- Interpret and apply the Automobile Insurance Act, regulations, and Tribunal rules.
- Oversee quality assurance, privacy, disclosure, records management, and decision publication.
Strengthen Case‑Management and Operational Systems
- Lead the design and continuous improvement of intake, screening, triage, and case‑management frameworks.
- Maintain tools and guidance that support consistent, transparent, and defensible decision‑making.
- Integrate case‑management processes with scheduling, forecasting, and resource‑allocation systems.
