Trillium Ford Lincoln Ltd.
Shelburne, ON
Trillium Ford Lincoln Ltd. is seeking an experienced Service Advisor to join our growing team. We are a busy Ford dealership that services all makes and models, committed to delivering exceptional customer service and maintaining a positive, supportive workplace.
Competitive wages based on experience
Comprehensive benefits package
Company pension program
Strong focus on work–life balance
Stable, long-term employment with a reputable dealership
Supportive team environment and modern service facility
As a Service Advisor, you will be the primary point of contact between our customers and the service department. You will play a key role in ensuring customer satisfaction by providing accurate service recommendations, clear communication, and timely follow-up.
Greet customers promptly and professionally
Listen to customer concerns and accurately document service needs
Prepare service estimates and explain recommended repairs and maintenance
Communicate effectively with technicians to ensure timely and accurate service
Keep customers informed throughout the repair process
Process repair orders and ensure accurate billing
Promote maintenance services and dealership programs
Maintain a high level of customer satisfaction and CSI scores
Previous experience as a Service Advisor (automotive dealership experience preferred)
Strong customer service and communication skills
Ability to work efficiently in a fast-paced, high-volume environment
Knowledge of automotive service processes and terminology
Strong organizational and computer skills
Valid driver’s license and clean driving record
Competitive wage (commensurate with experience)
Health and dental benefits
Pension program
Paid time off
Employee discounts
Emphasis on work–life balance
Trillium Ford Lincoln Ltd. is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment.
We are committed to fair and accessible employment practices and will provide accommodations during the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation, please advise us in advance.
Applicants must be legally eligible to work in Canada.
All personal information collected during the recruitment process will be handled in accordance with applicable privacy legislation and will be used solely for recruitment purposes.
