Company description
Double Take Thrift Store is a Yonge Street Mission social enterprise that is committed to both serving the community and lowering its environmental footprint. Located in the downtown east end of Toronto, we work to provide a dignified and enjoyable shopping experience to a diverse group of customers.
Job description
Double Take is seeking a Part Time Store Associate (10-30hrs) to provide excellent customer service on the sales floor, operate the cash register and assist in the general operations of the store between 9:30am-8:30pm. If you have a passion for community work and want to be a part of lowering textile waste in the fashion industry, this may be for you!
Responsibilities:
Reporting to the Assistant Manager, the successful candidate will be responsible for:
- Greeting customers, offering assistance and keeping the store neat and tidy
- Operating the cash register with proper cash handling practices
- Assisting in receiving donations with excellent customer service
- Working with volunteers to ensure a smooth production flow
- Tidying and cleaning
- Sorting donations as needed
- Assisting with Online activities such as order fulfillment and preparations for posting
- Answering phone and responding to questions regarding the store and donations, passing messages on to the supervisor if there is a need for a call-back
- Giving a positive and professional image to the public, co-workers, and partners
- Placing clothing on hangers and items on racks in the appropriate area
- De-escalating difficult situations with community members with empathy and through a trauma-informed lens
- Conducting work activities safely and securely by following our Health and Safety and Loss Prevention policies
- Additional duties as required ensuring the effective function of Operations
Qualifications:
The successful candidate will have the following skills and training:
- Excellent communication and active listening skills
- Superior customer service skills, focused on patience and empathy
- Strong interest in serving community
- Ability to understand and follow written or verbal instructions
- Excellent organizational & problem solving skills
- Ability to work in a Team environment with cooperative principles
- Capable of working independently with enthusiasm & initiative
- Good command of the English language
- Current on merchandise knowledge, industry trends and competitive pricing
- The ability to lift and carry up to 50 lbs. to lift and move boxes and bags of donations
- Demonstrated commitment to YSM’s/Double Take’s mission and values
- Computer experience as asset, particularly with Microsoft Word and Google Docs
- Ability to work flexible hours, including evenings and weekends; a police check will be required
While we appreciate all responses, only candidates under consideration will be contacted.
Double Take welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Please note that this job posting is for an existing vacancy, and Double Take does not use any form of artificial intelligence (AI) at any stage of the recruitment process. These stages include candidate screening and shortlisting, assessment and selection.
Learn more about YSM’s Double Take store at www.doubletakeysm.ca
Job Types: Part-time, Fixed term contract
Contract length: 6 months
Pay: $17.60 per hour
Benefits:
- On-site parking
- Store discount
Application question(s):
- Do you have experience working or volunteering in community services?
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
