Position: Systems Administrator
Department: Technical Infrastructure
The Systems Administrator is responsible for providing technical support for all network and technology related hardware and software issues to ensure the ongoing usability of desktops, laptops, servers and peripherals for GuestTek’s internal systems usage. This is an intermediate position that will bridge the gap between desktop support and server administration.
Key Responsibilities:
· Provide day to day support to all employees.
· Configure and maintain desktop, laptops and server systems.
· Set up and administer end user computing accounts.
· Assist with network maintenance.
· Participate in support and administration of the Avaya phone system.
· Provide IT-related training for end-users.
· Schedule projects to meet delivery dates and commitments.
· Keep abreast of technology advances in computer hardware and software.
· Other IT related duties as assigned.
Qualifications:
· Minimum 1-year technical diploma from recognized institution or 3 years IT support experience.
· Experience troubleshooting a wide variety of computer software and hardware problems and implementing standard configurations.
· Support and troubleshooting of Windows 7-10 and Office 365 applications.
· Experience installing and troubleshooting Windows Server 2008 R2 – 2016.
· Extensive knowledge of Microsoft Active Directory
· Experience working with Microsoft System Center
· Experience troubleshooting and working with Microsoft Lync/Skype for Business
· Experience troubleshooting network issues and working with Cisco and Palo Alto hardware.
· Management of servers using Hyper-V virtualization.
· Linux experience is an asset but not required
· Administration and experience supporting Avaya VOIP telephony system
· Salesforce experience is an asset but not required
· Flexible, pro-active approach and the ability to work under pressure to meet tight deadlines, managing and resolving priorities.
· Prepared to maintain and enhance own personal and professional development.
Personal Attributes:
· Excellent customer service skills and people management skills in an environment of 500+ employees.
· Superior written and verbal communication skills English; able to discuss technical issues with both technical and non-technical people.
· Initiative, ability to plan and schedule work, sound judgment in resolving escalated issues, and a passion for process improvement.
· Problem solver that can work both independently and as a team member.
· Flexible, pro-active approach and the ability to work under pressure to meet tight deadlines, managing and resolving priorities.
Pay: $45,000.00-$60,000.00 per year
Work Location: Hybrid remote in Okotoks, AB
