Adecco is currently hiring a Body Shop Estimator for a permanent opportunity in Ottawa, ON. This role is ideal for an experienced estimator with a strong understanding of collision repair processes, insurance procedures, and customer service excellence. If you are customer-focused, detail-oriented, and thrive in a fast-paced automotive environment, this could be the perfect opportunity for you.
In this position, you will be responsible for preparing accurate repair estimates, coordinating parts orders, maintaining communication with customers and insurance providers, and ensuring a seamless repair experience from initial appraisal through vehicle delivery.
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Salary: $28.40/hour + Monthly Bonus + Signing Bonus
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Location: Ottawa, ON
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Schedule: Monday to Friday, 8:00 AM - 5:00 PM
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Employment Type: Permanent | Full-time
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Vacancy Status: We are actively recruiting for this position.
Responsibilities
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Greet customers in a professional, positive, and welcoming manner
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Conduct vehicle appraisals and prepare accurate repair estimates
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Provide exceptional customer service throughout the repair process
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Explain repair options and processes to customers
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Prepare estimates for customers, insurance companies, and internal departments
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Ensure all required repair tasks, touch-ups, polishing, and customer requests are included in estimates
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Document conversations, special instructions, and repair details within estimating systems
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Order required parts and maintain accurate documentation of ordering details
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Coordinate with internal teams to ensure repair workflows progress efficiently
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Follow up with customers to schedule repairs once all required parts have arrived
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Monitor repair schedules and proactively communicate delays to customers and insurance companies
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Work closely with the Control Tower team to coordinate vehicle pickup timelines
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Follow up on unsold estimates to maximize conversion opportunities
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Build and maintain strong relationships with insurance partners
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Process supplemental estimates ("additionals") promptly to avoid repair delays
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Ensure compliance with company policies, procedures, and applicable legislation
Qualifications
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Must be legally authorized to work and reside in Canada
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Previous Body Shop Estimator experience required
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Strong knowledge of Mitchell and Audatex estimating systems
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Excellent computer skills and proficiency with estimating software
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Strong customer service and sales-oriented mindset
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Excellent interpersonal and communication skills
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Strong mathematical and analytical abilities for estimate preparation and costing
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Ability to accurately assess vehicle damage and repair requirements
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Strong organizational skills and attention to detail
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Valid driver's license with a clean driving record
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Ability to work effectively in a fast-paced environment
Why Apply
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Competitive hourly wage plus monthly bonus opportunities
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Signing bonus available
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Permanent full-time position with stable weekday schedule
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Opportunity to work with a well-established automotive organization
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Customer-focused environment with strong team collaboration
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Career growth and professional development opportunities
Interested in this position? Apply now! Our dynamic recruitment team is ready to welcome you and support you on your path to success.
At Adecco, our purpose is simple: to make the future work for everyone. We live our values - Passion, Collaboration, Inclusion, Courage, and Customer-Centricity - by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from people of all backgrounds and identities. Together, we are shaping a future that works for everyone.
If you would like to learn more about Aspire Academy to enhance your skills for your next role, feel free to ask!
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