We are seeking a reliable, flexible, and detail-oriented Customer Care Coordinator to join our team on a full-time basis to cover a maternity leave. The successful candidate will be a strong multitasker with excellent communication and computer skills, capable of thriving in a fast-paced operational environment.
This role requires a high level of accuracy and attention to detail when working with complex alphanumeric data, shipment documentation, inventory systems, and web-based customer and customs portals.
Key Responsibilities
Customer Service & Communication
- Act as the primary point of contact for customers and carriers, ensuring customer requirements are met professionally and efficiently.
- Respond to customer inquiries, special requests, and high volumes of time-sensitive emails.
- Coordinate vehicle releases and scheduled pickups with Operations and other internal departments.
- Collaborate with Operations, Rail, Security, Distribution, and other departments to ensure smooth workflow.
Customs & Documentation
- Monitor and verify customs clearances through web-based portals.
- Ensure accuracy of Customs Control Numbers (CCNs) and related shipment documentation.
- Create and distribute inbond notices and track bonded shipments.
- Receive and process manifests from shipping lines for new and used vehicles and heavy equipment.
Inventory & Data Management
- Process and update inventory records, including allocations, destination changes, holds, rush requests, and status updates.
- Maintain accurate inventory tracking for inbound and outbound vehicles and heavy equipment.
- Enter and maintain VIN records and inventory data within company systems and spreadsheets.
- Analyze and reconcile alphanumeric data to identify and resolve discrepancies.
- Troubleshoot inventory and operational issues as required.
Reporting & Administrative Support
- Prepare and distribute daily operational and customer reports.
- Build rail loads by scanning tags into the system and creating outbound rail registers and bills of lading.
- Send rail and inventory reports to internal and external stakeholders.
- Provide administrative support to supervisors and office staff.
- Participate in cross-training and support various customer service functions.
- Contribute to continuous improvement initiatives and process enhancements.
- Perform other duties as assigned.
QualificationsEducation
- High School Diploma or equivalent required.
- Post-secondary education is considered an asset.
Experience
- Minimum 3 years of office administration and/or customer service experience.
- Experience working with customs processes and bonded shipments is preferred.
Skills & Competencies
- Exceptional attention to detail and accuracy.
- Experience working with web-based customer, customs, or inventory management portals is an asset.
- Strong computer skills, including Microsoft Excel, Outlook, and MS Windows.
- Experience with Power BI is preferred.
- Accurate typing and data entry skills.
- Excellent written and verbal communication skills.
- Strong organizational and time-management abilities.
- Ability to multitask and adapt to changing priorities in a fast-paced environment.
- Calm and professional under pressure.
- Proactive, resourceful, and solution-oriented.
If you are highly organized, detail-oriented, and enjoy working in a dynamic operations environment, we encourage you to apply.
Click APPLY NOW on Indeed or apply directly with IS2
#BCIND
Pay: $50,000.00-$54,000.00 per year
Ability to commute/relocate:
- Annacis, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to pass a background check? (YES or NO)
- Are you able to pass a credit check? (YES or NO)
Work Location: In person
