About Us
Kilborn Dental Centre is a friendly, patient-focused dental clinic in Ottawa dedicated to providing an exceptional experience for every patient who walks through our doors. We're growing our team and looking for a motivated, personable individual to join us in a front desk administration role.
Key Responsibilities
- Greet and check in patients, creating a warm and welcoming first impression.
- Schedule appointments, manage confirmations, and handle patient inquiries by phone and email.
- Present treatment plans and explain fees, insurance coverage, and payment options to patients.
- Process billing, insurance submissions, and payments accurately and efficiently.
- Maintain patient records using Tracker dental software.
- Support the clinical team with day-to-day coordination and workflow.
What We're Looking For
- Experience in a customer-facing role - dental experience is an asset but not required.
- Backgrounds in sales, hospitality, or client services are strongly encouraged to apply.
- Comfortable discussing fees and services with confidence and professionalism.
- Strong interpersonal and communication skills with a naturally warm, patient manner.
- Organized, reliable, and able to manage a busy front desk environment.
- Quick learner who is comfortable picking up new software and systems.
How to Apply
We'd love to hear from you! Please submit your resume and a brief cover letter through Indeed.
Kilborn Dental Centre welcomes applications from all qualified candidates.
