Full-Time | In-Office | Monday–Friday 8am-4pm
Guaranteed full time hours
No overtime
About Us
Budget Blinds is the #1 provider of custom window coverings in North America.
Budget Blinds 604 is a family-owned, locally operated business serving the Lower Mainland and Fraser Valley. We specialize in custom blinds, shades, shutters, drapery, motorization, and smart-home solutions.
Because our products are custom and our standards are high, warranty management is a critical role in our operation — not customer service fluff, but real problem-solving, accountability, and process control.
Position Overview
The Admin Warranty & Remake Coordinator is responsible for managing all warranty claims, remakes, and post-installation issues from start to finish.
This role requires:
Extreme attention to detail
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Confidence dealing with vendors, installers, and sales staff
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Strong documentation habits
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Calm, professional communication with customers
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The ability to enforce process and timelines
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This is not a passive admin role. You will be expected to take ownership, ask questions, follow up aggressively, and keep files clean and auditable.
Key Responsibilities
Warranty & Remake Management
Receive, triage, and document all warranty and remake requests
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- Determine root cause (vendor error, installer issue, sales error, customer damage)
Request and organize photos, measurements, invoices, and confirmations
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Place remake orders accurately with vendors
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Track remake numbers, timelines, and resolutions
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Documentation & Systems
- Maintain accurate records in TouchPoint (CRM)
Upload photos, installation sheets, vendor confirmations, and email chains
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Update internal remake and warranty tracking spreadsheets
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Ensure all files are complete, clean, and searchable
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Customer Communication
Contact customers professionally regarding warranty issues
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Set clear expectations on timelines and next steps
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Provide calm, confident follow-up — even in difficult situations
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Escalate issues appropriately when needed
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Internal Coordination
Communicate with installers to clarify issues or missing information
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Work with sales reps when mistakes occur and ensure accountability
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Coordinate with management on repeat issues or training needs
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Reporting & Accountability
Track trends in:
Vendor errors
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Installer mistakes
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Sales errors
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Customer-caused damage
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Help improve systems to reduce repeat issues
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✅ Required Skills & Experience
Strong organizational and documentation skills
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Comfortable enforcing process and following up
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Confident written and verbal communication (English required)
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Able to manage multiple files at different stages
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Tech-savvy (CRM systems, spreadsheets, email, file uploads)
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Calm under pressure and emotionally mature
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Able to work independently without constant supervision
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Experience in warranties, logistics, admin, construction, or trades
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Familiarity with CRM systems (TouchPoint, Salesforce, etc.)
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Experience dealing with vendors or manufacturers
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Background in customer service with problem resolution
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This Role Is NOT For Someone Who:
Avoids confrontation or difficult conversations
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Struggles with follow-through
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Dislikes structure, checklists, or documentation
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Needs constant reminders to complete tasks
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Gets overwhelmed Easily
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What We Offer
Full-time, stable position
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Competitive pay based on experience
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Structured systems and clear expectations
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Supportive ownership team
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- Long-term growth opportunity
How to Apply
Please submit:
Your resume
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- A short note explaining why you’re good at managing details and follow-up
Salary $22-25 per hour depending on experience
