Contract until March 2029
Standards Council of Canada
The Standards Council of Canada (SCC) is a federal Crown corporation with the mandate to promote efficient and effective standardization in Canada. Located in Ottawa, SCC has a Governing Council comprised of up to 13 members and a staff of approximately 160. The organization reports to Parliament through Innovation, Science and Industry and oversees Canada's standardization network.
Job Summary
Account Managers are the primary point of contact for customers of the Accreditation Services program at SCC. They build and maintain a business relationship with each customer, fostering customer loyalty and promoting the value of accreditation and of working with SCC.
As the liaison between the customer and SCC, an Account Manager identifies and supports customer information and education needs, coordinates activities for each account and identifies opportunities for and supports the delivery of additional value and services to the account. Their knowledge and understanding of each customer’s business environment, pressures and priorities enables them to match SCC’s accreditation services to meet these needs.
Key Activities
- Primary point of contact for customer accounts, providing guidance to customers on SCC’s accreditation process and accreditation
- Monitors account progress through the accreditation cycle
- Works closely with accreditation team members to minimize interruptions in service delivery
- Maintains documentation supporting customer relationship development and management
- Provides educational options to customers when required
- Works with Technical Services to address identified gaps in customer readiness
- Assists in the development of informative materials and programs for customers
- Keeps customers informed about potential changes to standards or SCC accreditation processes and requirements
- Solicits and shares customer input and suggestions for consideration in the development of new accreditation service offerings
- Identify new business opportunities within existing customer accounts
- Develop testimonials and success stories to support marketing efforts
- Participating in conferences as relevant to customer management responsibilities
- Analyzes customer input, conducts reviews and studies to identify and recommend improvements to accreditation programs and services
Essential Qualifications
Requirements
Security clearance: Reliability
Language: Bilingual Imperative (SISS)
Education
- Diploma or degree from a recognized college or university in a relevant discipline
Experience
- A minimum of three (3) years’ experience in the management of customer accounts
- A minimum of three (3) years’ experience in areas of compliance, standards, quality, accreditation and/or regulatory systems
Skills
- Ability to work independently and accurately with minimum supervision.
- Ability to set priorities, adapt to changing priorities and requirements and to work effectively in a team situation.
- Ability to assess timeliness of the completion of various activities and promote prompt attention to those that are delayed by the individuals responsible for their completion.
- Ability to prepare correspondence and reports for a variety of internal and external stakeholders.
- Strong verbal communications, listening and well-developed writing skills
- Good judgment, attention to detail, tact and discretion
A Final Note
Note 1: Priority will be given to Canadian citizens and permanent residents.
Note 2: SCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.
Please attach a detailed cover letter to your resume. In addition to learning about your education, training and experience, we want to hear your story! We’d love to hear about how your accomplishments, and the skills you applied to achieve them, relate to the role and why you think this opportunity is a good fit for you.
We are committed to creating and fostering a diverse, equitable and inclusive work environment that reflects the peoples’ lives that we impact and the Canadian community that we work within. We strive to create an environment where everyone is comfortable being their authentic selves. We welcome Indigenous peoples and persons from all races, ethnicities, gender identities and expressions, sexual orientations, and physical or mental abilities to be part of our team.
We strive to ensure a barrier-free selection process. If you are contacted regarding a job opportunity, testing or interview, please advise the HR representative of the accommodation measures that you require to enable you to be assessed in a fair and equitable manner.
Please complete all fields in this online application and submit before the closing date.
Upon our review of all applications, those who appear to be the best fit with the mandate of this role and with SCC’s mission and vision will be contacted. You will receive confirmation that your application has reached us.
Thank you for your interest in SCC and for taking the time to review this ad. We look forward to hearing from you!
