Be part of a Team, not just a Company!
For over 25 years, Mr. Swirl has provided trusted residential and commercial plumbing services across the Lower Mainland. Our office team is flourishing and looking for an energetic, outgoing individual to join our upbeat team! Mr Swirl strongly supports every team member and recognizes individuals strengths for best suited tasks.
The position available is Office Admin Assistant. This position focuses on supporting daily operations, dispatching technicians, and delivering a professional customer experience.
A duration of training will be provided upon hire to educate on the use of our systems and procedures.
Key Responsibilities
- Answer and direct calls using a multi-line phone system
- Respond to phone, email, and online service inquiries
- Schedule and dispatch technicians across the Lower Mainland
- Coordinate job details, updates, and changes throughout the day
- Communicate clearly with technicians and customers
- Process invoices and collect payments
- Maintain accurate records in company software
- Support general office organization and team coordination
What We’re Looking For
- 2+ years of customer service or administrative experience
- Experience with scheduling or dispatching (service industry preferred)
- Comfortable managing multiple calls and priorities at once
- Strong communication and problem-solving skills
- Highly organized and detail-oriented
- Professional, friendly, reliable, and team-focused
- Proficient with Microsoft Office and general computer systems
- Outgoing and bubbly demeanour
Check out our Instagram and reviews to truly see the friendly team! @mrswirlplumbing
Pay: $23.00-$27.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Experience:
- Multi-line phone systems: 1 year (required)
- Microsoft Office: 5 years (required)
- Time & attendance systems: 1 year (preferred)
- Administrative: 2 years (required)
- Customer service: 2 years (required)
Language:
Work Location: In person
