Company Overview
LawLabs Inc. is a dynamic team born in London, Ontario, comprised of law and tech professionals dedicated to enhancing the property closing experience. Our mission is to streamline the property conveyancing process for lawyers and clerks, ensuring it is optimized for today's needs and future innovations. We pride ourselves on our values of trust, integrity, and delivering a world-class product.
About the Role
Are you a Real Estate legal professional looking to transition into legal tech? We’d love to hear from you!
We’re currently seeking a passionate and energetic Client Support Specialist to support and manage client accounts on Closer — our software platform designed to transform how clerks, lawyers, and their clients close real estate transactions across Canada. You're a great fit for this role if you love helping people, you're action-oriented, and you're a quick learner.
You’re a great fit for this role if you're:
- A strong communicator in English (oral and written) and you're comfortable communicating with others on a variety of platforms (chat, video etc.)
- Feel comfortable working in a fast-paced, results-driven environment
- Passionate about helping people and strive to understand the perspective of others
- Have context of legal documents for real estate transactions.
- Feel comfortable learning how to format and code documents for clients
- Communicating with clients about their legal documents and the software
- Are excellent at working within timelines
What will your day-to-day look like?
- Work with our chat to answer client inquiries
- Manage client accounts to assist in working toward their success
- Outreach to clients for check ins and continued support
- Managing help content/self serving articles
- Maintaining database requests
- Other such CS tasks to be discussed throughout the hiring process
What You’ll Bring:
- Minimum of 2+ years of experience in conveyancing, real estate law, legal tech or similar
- In-depth knowledge of the Ontario real estate closing process is an asset
- Experience with real estate law legal precedents
- Strong verbal/written communication skills; comfortable supporting clients over video calls
- Exceptional English communication skills (written and oral)
- Previous experience using Closer Conveyancing software. (Asset but not required)
This position is for an existing vacancy.
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At LawLabs Inc. we have a strong belief in equity, diversity and inclusion and are committed to building and fostering an environment where our employees feel included, valued, and heard.
We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We are committed to providing an inclusive, barrier-free recruitment process. Please let us know if you require any accommodations.
AI may be used to support certain administrative aspects of our recruitment process. However, every application and resume is carefully reviewed by members of our team, and all screening and hiring decisions are made solely by the hiring team.
Please note that only candidates whose experience and qualifications align with the specific requirements of the role will be contacted.
We look forward to hearing from you!
https://www.lawlabs.ca
Pay: $55,000.00-$60,000.00 per year
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Work from home
Experience:
- Real Estate Law Clerk: 2 years (preferred)
Location:
Work Location: Remote
