UNITY Fitness Harbourfront (), a 45,000 sq. ft. fitness facility in the heart of the Sugar Wharf community in downtown Toronto, is recruiting a part-time Member Experience Representative for various weekday and weekend shifts, as needed. This is a vacant position.
The Member Experience Representative is passionate about fitness and wellness, and is excited for the opportunity to make a significant positive impact on our members, as well as fellow staff.
You will be responsible for providing a stellar first -and lasting- impression from the front desk and maintaining the highest level of customer service to members, prospective members, and guests.
Key Responsibilities
- Customer Service: Ensure a member-focused environment by providing service excellence to all clientele in person, over the phone, and electronically.
- Administration: Support the Assistant General Manager in completing all assigned administrative tasks, including stocking of our Grab ‘N’ Go nourishment station, keeping our lululemon retail area organized and presentable, and addressing any member concerns, issues, or feedback.
- Marketing and Promotion: Participate, as required, in the marketing and promotion of the club at live events and/or via social media.
- UNITY Ambassador: Be fully knowledgeable on all aspects of the fitness centre, including programs, policies, classes, events, services, operations, etc.
Who We’re Looking For
- 2+ years of previous fitness industry experience in customer service.
- Reliable, professional, dependable, energetic, and friendly.
- Interested in health, fitness, and/or sports.
- Demonstrated experience in creating a sense of community within an organization.
- Advanced proficiency in membership databases, social media, Google Docs, Google Sheets.
About UNITY Fitness Harbourfront
Located steps away from Toronto’s iconic waterfront neighbourhood, our spacious 45,000 sq. ft. state-of-the-art wellness club is where premium equipment and amenities meet curated services, and boutique-style classes. UNITY offers a Cycle studio, Group Ex studio, Hot Yoga/Pilates studio, a full-sized basketball/pickleball court, saltwater pool, cold plunge, strength floor, calisthenics zone and dedicated HIIT area.
Job Types: Part-time, Permanent
Pay: $20.00 per hour
Benefits:
- Casual dress
- Wellness program
Experience:
- Customer service: 2 years (required)
Work Location: In person
