About Us: Angel Share rooftop restaurant at Crown and Thieves Winery in West Kelowna offers a unique dining experience where guests can dine under the open sky with breathtaking views of Okanagan Lake and the surrounding vineyards. The restaurant serves shared plates for a communal dining experience, and the wine-focused beverage menu features suggested food pairings. Our culinary team brings their culinary expertise to the menu, offering a diverse range of dishes that cater to all taste buds. The rooftop setting provides an airy and serene atmosphere for guests to enjoy a truly memorable dining experience.
Job Description: We are seeking a dynamic and experienced Front of House Manager with experience in managing events to lead our team. The front-of-house manager will be responsible for overseeing all aspects of front-of-house operations, ensuring exceptional service standards, particularly during events and special events. This position requires strong leadership skills, strategic thinking, and a passion for delivering outstanding customer experiences.
Responsibilities:
-
Lead and motivate the front-of-house team to provide exceptional service and exceed guest expectations during regular operations and special events.
-
Plan, coordinate, and execute events, including private parties, ensuring all details are meticulously managed.
- Coordinate with event planners, vendors, and internal departments to coordinate logistics, menu selections, and special requests.
- Develop and implement strategies to optimize efficiency and maximize revenue opportunities.
-
Train, mentor, and coach front-of-house staff to ensure consistency in service delivery and adherence to company policies and procedures.
-
Manage guest reservations, seating arrangements, and special requests to ensure a seamless dining experience.
-
Conduct pre- and post-event meetings with staff to review expectations, provide feedback, and address any issues or concerns.
- Handle guest inquiries, feedback, and complaints professionally and proactively.
-
Conduct regular inspections of the dining area to maintain cleanliness, organization, and compliance with health and safety standards.
-
Collaborate with the kitchen team to coordinate food and beverage service and maintain high-quality standards.
-
Monitor inventory levels and assist in ordering supplies to meet operational needs while controlling costs.
-
Maintain a thorough understanding of event budgets, sales targets, and financial goals, taking proactive measures to optimize revenue and control costs.
- Stay current with industry trends and best practices to continuously improve service quality and guest satisfaction.
Requirements:
-
Proven experience in a management role within the hospitality industry, with a focus on event planning and execution.
- Strong leadership and people skills with the ability to motivate and inspire a diverse team.
-
Excellent communication and problem-solving abilities, with a keen attention to detail.
-
Proficiency in restaurant management software and POS systems
-
Flexible schedule, including evenings, weekends, and holidays.
-
Serving it Right certification.
Benefits:
-
Competitive salary and performance-based bonuses
-
Comprehensive benefits package, including health insurance and retirement plans.
-
Opportunities for career advancement and professional development
-
Employee discounts on food and beverages
-
Positive and supportive work environment
If you are a passionate and experienced hospitality professional with a proven track record for success, we invite you to apply for the Front of House Manager position with Angel Share Restaurant. Join our team and help us elevate the dining experience for our guests!
To learn more about working at Crown & Thieves Winery, please visit https://www.jasonparkescustoms.com/pages/careers.
