Lead with Pride. Maintain Excellence. Create Exceptional Guest Experiences.
Do you enjoy leading teams, solving complex maintenance challenges, and taking pride in creating exceptional guest experiences? Black Rock Oceanfront Resort is seeking an experienced, hands-on Maintenance Manager to lead our maintenance operations and ensure our spectacular oceanfront property is maintained to the highest standard.
As the Maintenance Manager, you will oversee the ongoing maintenance, preventative maintenance programs, repair, and beautification of our buildings and grounds. Working closely with the Management Team, you will play a key role in creating a safe, welcoming, and memorable experience for every guest while fostering a positive and supportive environment for your team.
Our highly committed Management Team makes decisions based on mutual respect, integrity, inclusion, and growth, and we are looking for a leader who shares these values.
About Us
Located in Ucluelet on the edge of Pacific Rim National Park, Black Rock Oceanfront Resort combines rugged coastal beauty with modern comfort. Our resort offers guests a warm and welcoming West Coast experience through our oceanfront accommodations, spa, and food and beverage outlets.
We are proud to reside within the traditional territory of the Yuułuʔiłʔatḥ (Ucluelet First Nation), whose ancestral lands we are privileged to work and play on.
This is an opportunity to build your career while living in one of Canada's most spectacular coastal communities, surrounded by world-class beaches, hiking, surfing, fishing, and endless outdoor adventure.
Position Responsibilities
As the Maintenance Manager, you will:
- Lead all preventative and corrective maintenance activities to ensure the resort's buildings, grounds, equipment, and infrastructure are safe, functional, and maintained to the highest standards.
- Develop, implement, and continuously improve preventative maintenance programs that maximize equipment life, reduce downtime, and protect the resort's assets.
- Lead, coach, mentor, and support the Maintenance Team while fostering a culture of accountability, safety, teamwork, and exceptional service.
- Plan and manage staff schedules to ensure appropriate coverage while supporting operational needs.
- Oversee departmental purchasing, inventory, budgeting, and cost control.
- Coordinate and supervise contractors and specialized service providers, ensuring quality workmanship and compliance with resort standards.
- Respond efficiently to maintenance requests and operational issues while balancing competing priorities in a fast-paced hospitality environment.
- Collaborate with all resort departments to deliver a seamless and exceptional guest experience.
- Ensure compliance with all health, safety, fire, environmental, and regulatory requirements.
Qualifications & Experience
Technical Knowledge
Demonstrated experience and working knowledge of:
- Carpentry and general construction
- HVAC systems
- General electrical repairs and troubleshooting
- Painting, drywall, and finishing
- Roofing and building envelope systems
- Fire suppression and sprinkler systems
- Lift stations and small motors
- Pools and hot tubs
- Fireplaces and appliance repair
- Geothermal systems
- Pest management and prevention
Leadership & Professional Skills
- Previous leadership or supervisory experience, preferably within hospitality, facilities management, or a related industry.
- Experience developing and managing preventative maintenance programs.
- Strong organizational, planning, and problem-solving skills.
- Experience managing contractors, purchasing, and departmental budgets.
- Proficiency using computers and software for scheduling, communication, inventory, purchasing, and maintenance tracking.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to prioritize multiple projects while remaining calm and organized in a dynamic environment.
- Commitment to delivering exceptional guest and employee experiences.
- Flexible availability to meet operational requirements.
- Team-oriented leadership style with a positive, collaborative attitude.
- Ability to lift and move up to 40 lbs.
- Cultural awareness, sensitivity, and respect for diversity and inclusion.
Assets
- Previous experience in a resort or hotel environment.
- Relevant trade certification or technical certifications.
What We Offer
- Competitive salary, based on experience
- Medical, Dental, and Life Insurance benefits
- Employee rates for hotel stays
- Volunteer support opportunities
- Team enrichment events
- Financial assistance for relevant education and professional development
- Low-cost on-site housing (subject to availability)
- An inclusive, supportive, and respectful workplace
- The opportunity to live and work on British Columbia's spectacular West Coast
Join Our Team
If you are a hands-on leader who enjoys building strong teams, solving problems, and taking pride in maintaining an exceptional property, we'd love to hear from you.
Become part of a team committed to creating unforgettable experiences for our guests while living and working in one of Canada's most beautiful destinations.
This job description is intended to provide an overview of the position and is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the role. Responsibilities may evolve to meet the operational needs of the resort.
