Looking for reliable Customer Super stars days, evenings, and weekends. If you enjoy that special feeling after helping out a customer or team-mate, apply today. There is a tip pool, benefits and a fun time no matter the time of day. Did you know, Chances Cowichan also gives back to the community every year? Many local charities have received a sizeable donation over the past 19 years. Let's do this together.
Responsibilities (includes but is not limited to):
- Welcome guests in a personable, professional and entertaining manner while understanding the diversity of players.
- Ensure proper maintenance and working order of all terminals/slot machines and to clean equipment and tables between sessions.
- Verify cash float and card sales during sessions, accurately payout winning prizes and documentation.
- Remain calm and in control when events such as multiple winners occur.
- Completely understand all Bingo programs and slot machine games.
- Understand and respond to customer inquiries regarding programs, promotions, and any other product or service offered at Chances Cowichan
- Immediately see to potential safety hazards and report as necessary.
- Undertake other tasks and housekeeping duties as assigned.
- Comply with the Chances Cowichan dress code and other policies.
- Be able to learn and respond to a variety of questions regarding how games work and responsible gambling.
Qualifications/Skills:
- Exceptional customer service and resolution skills.
- Excellent communication skills and ability to speak courteously in any situation.
- Ability to do basic, quick math is essential.
- Team player with strong interpersonal skills.
- Able to stand for long periods of time and walk briskly but safely when needed.
- Basic computer skills for online training and possible cross training in other areas of the facility.
- Having a current Serving It Right certificate will be required.
- Must be 19 years of age or older and be able to pass a background check.
- Must be legally able to work in Canada and will need to reside within reasonable commuting distance.
Job Types: Full-time, Permanent
Pay: $18.55-$19.55 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
- Vision care
Work Location: In person
