Spencer Jean & Associates is looking to add a full-time Healthcare Receptionist / Office Assistant to our growing clinic team.
This is a permanent full-time position, approximately 31.5-37 hours per week, with the potential for growth as the clinic continues to grow.
We are looking for someone who is professional, warm, organized, confident with computers, and able to manage a busy front desk environment while providing an excellent patient experience.
Responsibilities
Duties include, but are not limited to:
- Greeting and assisting patients in person, by phone, and by email
- Answering phone calls in a professional, courteous, and efficient manner
- Scheduling, rescheduling, and managing patient appointments
- Managing patient flow and helping ensure the clinic runs on time
- Processing payments, point-of-sale transactions, and insurance billing
- Maintaining accurate patient information and administrative records
- Assisting practitioners, staff, visitors, and patients as needed
- Coordinating appointments, referrals, and communication with other healthcare offices when required
- Following up with patients regarding appointments, referrals, results, or other clinic-related matters
- Supporting practitioners with clinic flow and procedures when necessary
- Cleaning and preparing treatment rooms between patients
- Cleaning and maintaining medical equipment, prep areas, reception, and waiting areas
- Helping maintain a clean, organized, professional, and welcoming clinic environment
- Completing administrative tasks thoroughly and independently
Ideal Candidate
The ideal candidate is:
- Confident, enthusiastic, kind, compassionate, and energetic
- Professional, outgoing, and comfortable dealing with the public
- Strong in verbal communication, phone etiquette, and customer service
- Highly organized with excellent time management and prioritization skills
- Detail-oriented, thorough, and able to complete tasks fully
- Able to multitask efficiently in a fast-paced healthcare environment
- Able to work autonomously without constant supervision
- Capable of making appropriate decisions independently during busy or demanding times
- A strong problem-solver who looks for solutions rather than waiting for direction
- Able to take direction well and apply feedback quickly
- Reliable, punctual, adaptable, and willing to learn
- Able to maintain strict patient confidentiality
- Empathetic and compassionate when interacting with patients
- Interested in growing with the clinic long-term
- Comfortable learning new systems, processes, and responsibilities
- Positive in attitude and motivated to exceed expectations
Computer Skills
Strong computer skills are required. The successful candidate must be confident navigating computers, online systems, scheduling software, email, payment systems, and electronic medical record platforms.
Experience with Jane App EMR is an asset, but not required. Candidates with Jane App experience will be strongly considered.
Qualifications / Requirements
- Post-secondary education preferred
- Healthcare administration experience is an asset, but not required
- Experience in a medical, rehabilitation, wellness, dental, chiropractic, physiotherapy, massage therapy, or multidisciplinary clinic setting is an asset
- Jane App EMR experience is an asset
- Strong written and verbal communication skills
- Strong organizational and problem-solving skills
- Ability to maintain confidentiality and professionalism at all times
- Must be dependable, punctual, and able to work independently
Schedule
- Approximately 31.5-37 hours per week
- Permanent full-time position
- Must be available during regular clinic hours including every other Saturday (Morning only)
- Clinic hours are subject to change
- Closed on all statutory holidays
- Flexible scheduling for vacation and time off when arranged in advance
- Must be able to arrive 15-20 minutes prior to the start of each shift
What We’re Looking For
We are looking for someone who takes pride in their work, communicates clearly, cares about patients, and can help keep a busy clinic running smoothly. The right person will be dependable, detail-oriented, compassionate, and comfortable taking ownership of the front desk role.
Pay: From $20.00 per hour
Work Location: In person
