We are one of the leading suppliers for the wide format print industry in Western Canada and we are looking for a full-time Office Admin/Customer Service rep to join our team! Our office is located near the Brentwood area of Burnaby - you will be an integral part of our team and be part of a friendly atmosphere where we value teamwork and creating an enjoyable and productive workplace.
The Office Admin/Customer Service rep will be responsible for providing a general level of customer service and helping our clients in a pleasant and efficient manner.
Responsibilities:
- Managing all inbound calls or redirecting to the correct team members.
- Processing order requests; from order entry, to processing and shipping arrangements.
- Responding to email inquiries from various clients.
- Communicating efficiently with sales team to ensure orders are received and processed smoothly.
- Assisting with online store orders as needed.
- Maintain and order office/kitchen supplies.
- Greet and direct visitors for meetings, order pickups, couriers, etc.
- Receiving packages and packing orders for shipping.
- Additional sales support as needed.
- Accounts Receivable duties and processing credit card payments.
- Assisting with inventory tracking and purchasing
- Creating postings for social media accounts
Experience:
- Fluency in both written and spoken English
- Basic knowledge of QuickBooks software
- Previous experience in customer service/office admin an asset
- Comfortable using Microsoft Word, Excel, Gmail, etc.
- Social media skills are an asset
Skills:
- Ability to work as a team and takes initiative.
- Attention to detail and ability to multitask and prioritize.
- Strong communication skills, both written and verbal.
- Excellent organizational skills and time management.
Pay: From $18.25 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
Application question(s):
- Are you located in the Greater Vancouver Area?
Experience:
- QuickBooks: 1 year (required)
- Customer service: 1 year (required)
- Administrative: 1 year (required)
Language:
Work Location: In person
