About Us
At Coronation Recognition, we believe every achievement deserves to be celebrated with style. For over 10 years, we’ve been crafting custom awards that honor milestones, inspire pride, and leave a lasting impression. From elegant trophies to personalized plaques, our team combines expert craftsmanship with a passion for detail to bring your vision to life. Our commitment to quality materials, innovative design, and exceptional service ensures every piece we create is as unique as the moment it celebrates.
Coronation Recognition Group brings together three product lines: Coronation Awards, Centaur Ribbons, and LED Print & Signs, with a shared mission: to recognize one billion people, pets, and organizations around the world. Every award we create is part of that.
About you
We've become the go-to recognition partner across the Lower Mainland, and we're still growing. We build roles with people, not for them. Your voice matters here, with our clients and with us.
You’re someone who loves learning, takes pride in doing things well, and thrives in a collaborative, evolving workplace. You may not bring years of industry experience, and that’s okay! What matters most to us is your attitude: open to feedback, embrace changes and seeks continuous growth.
You’ll be the friendly face greeting customers as they step into our store, providing a wide range of recognition options, to help them bring their award ideas to life. A keen eye for detail (names, colors, materials) and a natural sense of organization will help you shine.
We will provide structured training, and we’re committed to supporting your learning as you take on more responsibility over time.
What you'll do
- Guide showroom customers in selecting new awards and picking up completed orders
- Efficiently handle incoming phone and email inquiries, and assist walk-in customers with a warm, professional demeanor
- Manage accounts by providing top-notch customer services
- Process inbound orders and send out order confirmation accurately and promptly through HubSpot and create order on internal order management system
- Provide quotes to customers
- Learn and explain our award-making process and product options to customers throughout our training provided
- Maintain an organized and welcoming front desk environment
- Collaborate with team members to ensure smooth order production and customer satisfaction
Your Toolkit for Success
- A positive attitude as a problem solver who welcome and tackle challenges
- Proven experience in CSR and administrative role in office settings
- Outstanding verbal and written communication skills, with a purpose at making clear, friendly, and empathetic interactions.
- Great eye for colors, patterns, and materials, with an inborn aptitude for keeping things tidy.
- Proficient in multitasking and maintaining composure in a fast-paced environment
Sound Like a Match?
If you're ready to grow with a company that values dedication, learning, and teamwork, we’d love to meet you. :)
Apply today, and let’s build something great together.
Job Type: Full-time
Pay: $20.00-$22.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Application question(s):
- This is a Full-time position. Work hours are 8:30AM to 4:30PM, Monday to Friday, a total of 37.5 hours per week. Please confirm you are able to work under this schedule.
Experience:
- Customer service (In-Office): 1 year (required)
- Order fulfillment: 1 year (required)
- HubSpot: 1 year (preferred)
Language:
- Cantonese / Mandarin / Both (preferred)
- English fluently and confidently (required)
Work Location: In person
