PrimeImage Technologies is a local, privately owned business technology solutions provider headquartered in beautiful Vancouver, BC. They support businesses across the lower mainland with an extensive portfolio of IT services and solutions.
At present they seek a talented, hard-working and highly motivated Help Desk Technician (Level 2) to join their high performing team. This tight knit and hard-working group are swamped with the demand for their exceptional skills, expertise and services. Clients rely on quality of their work, prompt response times and commitment to their business success.
If you thrive in a team environment, think quickly on your feet and have a strong client service orientation, we invite you to apply for this position opening.
Responsibilities:
- Responding to first line remote support requests for computer, mobile device, and networked equipment related issues, as scheduled by the service dispatcher
- Document any and all changes to client environments while always maintaining industry "Best Practices" within all client sites.
- Follow existing checklists and business processes to ensure a consistent result for routine and common tasks
- Access industry resources including software updates, drivers, knowledge bases, and FAQ resources to aid in tech support resolutions
- Providing excellent client service to all users, both internal and external to the organization
- Ability to work on your own to troubleshoot and resolve issues without needing step-by-step instructions
- Participation in processes to create and continually improve client and internal facing documentation as needed
- Some other duties as assigned by team lead
Required Skills
- Minimum 1 year experience working with ConnectWise Manage
- Minimum 2 years of recent experience working in a managed IT services provider (MSP)
- Very strong English written communication skills
- Very strong English oral communication skills
- Ability to work well with others especially when working on complex scenarios while maintaining a high level of professionalism
- Possess exceptional and natural customer service skills
- Minimum 2 years experience with setting up users and managing Active Directory
- Minimum 1 year experience in Office 365 environments in an administrative capacity
- Be proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities
- In-depth knowledge and experience with Microsoft Office products, including Outlook, Word, Excel
- Must own a vehicle that can be used for onsite visits to clients in the BC lower mainland
What We Offer
- Ongoing training
- 3 weeks paid vacation
- Health and wellness program
- Extended health benefits after probation period
- Group RRSP Plan w/ RRSP matching
- Ability to work from home (maximum 2 days per week) or in office (minimum 3 days per week)
- Free snacks and drinks at the office
- Career growth opportunities
- Work life balance
If you are ready for a new challenge with a supportive and appreciative organization, forward your us your resume. Let’s begin a conversation that could take your career to the next level.
Job Types: Permanent, Full-time
Pay: $45,000.00-$60,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Ability to commute/relocate:
- Burnaby, BC: reliably commute or plan to relocate before starting work (required)
