This position describes a long term employment opportunity with Kova Engineering Ltd.
We are a growing company that looks for and values long-term employees. We strongly believe in supporting individuals of all experience levels in continually developing the skills they need to succeed. We support and pay for professional development opportunities for employees that wish to advance their careers and provide opportunities for career longevity as we continue to grow. In addition to fostering a dynamic environment where individuals can collaborate, excel, and grow their knowledge, we also offer competitive benefits and an attractive employee package .
Our company is currently seeking an outgoing, organized and detail-oriented IT Support Clerk to fill a full-time position in our Surrey, BC office.
Job Description
The ideal candidate will have 2+ years’ experience within an IT Support role. This candidate is expected to have the ability to comfortably interact with staff (at all levels) in a fast-paced environment. Someone who is well organized, proactive, resourceful, efficient and enjoys constantly learning in their role.
Responsibilities
· Work with a team or independently to support and respond to required IT needs. This includes adding/creating new user accounts, passwords resets, adding printers, navigating a server, installing or re-installing programs and assisting user to distribution list and other duties as required.
· Log and monitor support requests and escalations as necessary
· Deploy and setup desktops and laptops
· Assist user to minimize downtime and increase productivity
· Maintain appropriate documentation on all systems and procedures
· Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
· Support issues pertaining to Office 365, Active Directory and other hardware and software related problems, troubleshooting abilities, the internet and mail flow etc.,
· Assist with VPN and other network issues
· Apply fluency in iOS and DEP (reconcile iPhone in DEP, contact all users)
· Deliver IT support for operating systems, productivity software and a variety of other applications used by Kova and IIA.
· Apply basic security knowledge to diligently protect client/employee information and adhere to processes and procedures that do the same.
· Provide basic hardware repairs and assembly as required.
Who you are
· With perseverance, hard work and ambitious drive, you won’t give up until you find the right solution
· A constant learner, you are willing to ask for help and share what you have learned with others
· With an analytical mind and kind spirit, you can explain solutions to people with varying degrees of technical knowledge
· Accountable, you uphold the metrics and standards set by your Team Lead and look for opportunities to improve and advance performance
· You have a minimum of 2 years of experience in IT Help Desk/Support or equivalent combination of education and experience
Ideal Skills and Qualifications
· Hardware, desktop, laptop repair + technical skills
· Ability to remain organized
· Ability to work under pressure and multi-task with high attention to detail
· Ability to take initiative in decision making and problem-solving
· Ability to communicate effectively both verbally and in writing
· Customer service oriented with a high level of professionalism
Benefits:
- Competitive compensation ($60,000.00 to $75,000.00)
- Employer paid benefits package including dental, extended health and health spending account
- RRSP match program
- Annual employee review and pay raise
- Paid holidays
For your resume to be considered, you must include your cover letter and resume.
Thank you to all those who apply, only qualified candidates will be contacted for an interview.
Job Type: Full-time
Pay: $60,000.00-$75,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Flexible language requirement:
Experience:
- IT support: 2 years (preferred)
Language:
- fluent English (required)
Work Location: In person
