IC Group builds powerful digital engagement solutions that connect brands with people through promotions, live events, mobile messaging, and gamified experiences. We work with leading brands and event operators to create experiences that drive participation, loyalty, and measurable results.
Our teams are responsible for the secure delivery and execution of all client programs and projects. ICG aims to act as a trusted partner and strives to deepen client relationships based on trust, security, integrity, commitment, accountability, and delivery. We are continuously evolving our solutions and are further modernizing our IT practices through various initiatives, inclusive of use AI in strategic ways, and adopting a platform foundation.
As a part of the Talent Management Team, we are looking for a proactive and detail-focused Talent Operations Coordinator who is passionate about people, processes, and enhancing the employee experience. The ideal candidate is well-organized, adaptable, and capable of handling multiple priorities while upholding a high-level of confidentiality and professionalism.
If you are someone who:
- Has a strong interest in Talent Management and a desire to grow within the field
- Demonstrates excellent communication and interpersonal skills, with the ability to build trust at all levels of the organization
- Is highly organized, with strong attention to detail and the ability to manage competing deadlines
- Takes initiative and approaches tasks with a problem-solving mindset
- Maintains a high level of discretion when handling sensitive and confidential information
- Is comfortable working both independently and collaboratively within a team environment
- Has experience supporting recruitment, administration, or employee relations activities (preferred)
- Brings a positive, team-oriented attitude and contributes to a supportive workplace culture
- Coordinate full-cycle recruitment activities, including job postings, resume screening, and interview scheduling
- Conduct initial candidate interviews and assess qualifications and fit for advertised roles
- Facilitate candidate progression through the hiring process, including recommendations and next steps
- Perform background checks, including criminal, reference, and credential verification
- Assist in developing and maintaining accurate job descriptions
- Support recruitment efforts across local, national, and international market
- Collaborate with Marketing (or designate) to support HR-related content on social media
- Research and recommend Applicant Tracking Systems (ATS)
- Identify and research funding opportunities and grants to support hiring initiatives
- Support managers in promoting a positive, safe, and respectful work environment aligned with company values and policies
- Maintain accurate and confidential employee records and documentation
- Support the administration of employee group benefits programs
- Ensure timely enrollment, updates, and responses to employee inquiries
- Assist in identifying and recommending training and development initiatives for employees at all levels
- Support enhancements to the Education Assistance Program
- Research grant opportunities to support training and development initiatives
- Ensure job descriptions remain current and aligned with organizational needs
- Assist in developing new role descriptions
- Conduct market research and compensation analysis to support competitive pay practices
- Support managers with employee performance processes, including goal setting and development planning
- Assist in coordinating the annual performance review and salary review cycles
- Provide guidance and support to managers and employees throughout the performance management process
- Participate in HR projects and cross-functional initiatives as assigned
- Provide support for additional HR activities and organizational priorities as needed
- Strong English communication skills including verbal and written & interpersonal skills
- Proficiency with the MS Suite of Products including Excel, Word, PowerPoint, Visio
- A diploma or degree in human resources management or equivalent experience.
- Strong ability to communicate effectively with dynamic personalities and stakeholders at all levels while maintaining a positive, customer-focused attitude
- Ability to work with the utmost of discretion and confidentiality adhering to strong professional ethics.
- Highly organized with strong attention to detail.
- Knowledge and understanding of relevant employment standards and labour law.
- Strong problem solving and leadership skills.
- Flexibility and the ability to manage change quickly in a fast-paced environment.
- Minimum of 2 years of experience in an a Talent Management /HR environment
- Ability to work under tight timelines and competing priorities.
- Critical thinking & thought leadership on project and/or program management.
- Post-secondary degree/diploma in a related discipline
- Completion of a CPHR designation is an asset.
** This is an in-office role in our Winnipeg office.
