MAIN RESPONSIBILITIES
User Support
- Handle a high volume of support requests related to HR applications simultaneously, ensuring rigorous and prioritized follow-up
- Diagnose first-level issues and ensure proper resolution or escalation as needed
•Support users in the use of HR systems (SAP •SuccessFactors, Cornerstone, etc.)
- Simplify and explain HR policies and processes to users
Document procedures, recurring solutions, and best practices
HR Administrative Support
- Create and update organizational positions
Perform various administrative tasks related to HR operations
- Track documents, forms, and approval processes
- Contribute to the continuous improvement of administrative processes
HR Systems & Continuous Improvement
- Ensure the quality, accuracy, and integrity of data within HR systems
- Participate in testing and validation activities related to HR system projects and enhancements
- Produce basic reports and perform data tracking
- Collaborate with HR, payroll, and IT teams as needed
- Contribute to identifying and automating recurring tasks
QUALIFICATIONS AND SKILLS
Education & Experience
- Degree in Administration, Human Resources, or a related field
- Minimum of 3 years of experience in an administrative or application support role
- Experience in the construction industry or a multi-site environment (asset)
Technical Skills
- Experience with an HR Information System (HRIS) (asset)
- Strong proficiency in Microsoft Office, particularly Excel
Excellent command of both French and English, spoken and written
Interpersonal Skills
- Strong customer service orientation and excellent communication skills
- Strong organizational skills and ability to manage priorities
- Attention to detail and ability to ensure high-quality follow-up
- Autonomy and adaptability in a fast-evolving environment
- Discretion and respect for confidentiality
Team spirit and collaboration
